Madhappy
Customer Care Associate (Temporary)
- Compensation
- $18.5–$24 / hr
- From job posting
- Location
- Los Angeles, CA, US
- Arrangement
- On-site
- Employment type
- Temporary
- Level
- Entry level
- Posted
- 11 November 2026 (4 days ago)
Checked 3 days agoApplications go to the employer, never to RoleSprint
About this role
Role Title: Customer Care Associate (Temporary)
About Madhappy Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
The Opportunity We are looking to hire a full time temporary Customer Care Associate for Madhappy.
In this position, you will be responsible for acting as the brand voice and setting the standards for how we interact with our community. This role will be working within our Customer Experience team. This role will report directly to our Customer Experience Lead.
You must be based in or willing to move to Los Angeles to be considered for this position.
As a customer care associate, you will: Understand Madhappy dialogue to effectively respond to customer inquiries Manage and respond to inbound customer support questions Manage returns and backorders through online portal and in-house processing Work with the CX team to fulfill orders out of the Madhappy HQ Work with external shipping partners to resolve issues Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment
The Qualifications Customer support experience (1+ years) Optimistic and energetic Must have a car and live in LA Solutions-oriented Attention to detail Extremely organized Excellent verbal and written communication and interpersonal skills Patience, empathy and professionalism Effective collaborator with other team members Passion for community and our mental health mission
The Compensation $18.50-$24 an hour
The Benefits Employee discount and early access to products
Work location
- Los Angeles, CA, US
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About this listing
Published on Lever under the board identifier Madhappy, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 11 November 2026, last checked 3 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.