Intake Client Specialist

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered).

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime.

This position will start on Monday, October 26th. You must be able to come onsite to our Ankeny office day 1 of employment for orientation.

Position Responsibilities may include, but not limited to • Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

• Troubleshoot and resolve account issues as required

• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

• Assist other departments for Intake-related inquiries

Required Skills and Experience • High school diploma or equivalent

• Basic Microsoft Office skills

• Previous Data Entry skills

• Strong analytical skills with high attention to detail and accuracy

• Ability to problem solve issues in a timely manner

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong verbal, written, and interpersonal communication skills

• Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment

• Ability to achieve high production and quality standards

• Ability to work effectively in both a team and individual environment

• Sincerity and passion for helping people

• Prior experience adhering to company policies and showing core values

• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience • Some college experience or equivalent

• Medical Billing terminology

Physical Requirements • Repetitive motions that include the wrists, hands and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy: • Eligible for Referral Bonuses starting Day 1

• Weekly paychecks

• PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.