Employee Benefits Representative

Position Responsibilities may include, but not limited to • Serve as a primary point of contact for employees and managers regarding benefits eligibility, enrollment, coverage, claims, and plan provisions

• Administer day-to-day benefit transactions, including new hires, qualifying life events, rehires, changes, terminations, and dependent eligibility

• Research and resolve benefits questions and issues, utilizing the benefits hotline, HR systems, and other support channels while partnering with internal teams and external vendors as needed

• Maintain accurate benefits, payroll, and employee data across HRIS, carrier, and vendor systems; identify and resolve discrepancies and processing issues

• Support benefits billing, invoice reconciliation, payroll deductions, HSA contributions, and retirement plan transactions

• Coordinate with brokers, carriers, third-party administrators, and vendors, including supporting reporting, file verification, utilization reviews, and issue resolution

• Support benefits compliance, audits, required reporting, and documentation

• Lead or assist with new hire benefits education and annual open enrollment activities

• Identify opportunities to improve benefits processes, systems, and employee experience and recommend solutions

• Maintain confidentiality of sensitive employee and benefits information and perform other duties as assigned

• Support annual open enrollment activities, including employee communications, system testing, data validation, and issue resolution

Required Skills and Experience • Associate’s degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered

• 2–4 years of experience in employee benefits administration, Human Resources, or a related field, with direct experience supporting benefit programs strongly preferred

• Working knowledge of employee benefit programs, including medical, dental, vision, life, disability, retirement, HSA/FSA, and other employer-sponsored benefits

• Experience working with HRIS, payroll, benefits administration, or other HR-related systems

• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy

• Strong interpersonal and written communication skills with the ability to communicate benefits information clearly to employees, managers, and business partners

• Strong commitment to protecting confidential employee and benefits information

• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook; experience with SharePoint or similar collaboration tools preferred

• Familiarity with applicable federal and state benefit regulations and compliance requirements

Preferred Skills and Experience • Bachelor’s degree in Human Resources, Business Administration, or a related field

• Experience with UKG or a similar HRIS/payroll/benefits administration system

• Experience supporting retirement plans, including 401(k) contributions, loans, payroll deductions, or related administration

• Experience with benefits billing, invoice reconciliation, vendor reporting, or benefits data analysis

• Experience supporting annual open enrollment and employee benefits education.

• Bilingual in English and Spanish

Physical Requirements • Repetitive motions that include the wrists, hands and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus