Supervisor, Retail Operations

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

POSITION SUMMARY Reporting to the Assistant Manager, Retail Operations , the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.

The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.

RESPONSIBILITIES • Support the Assistant Manager i n onboarding, training, and day-to-day supervision of frontline retail staff

• Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance

• Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution

• Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift

• Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards

• Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls

• Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency

• Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness

• Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store

• Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices

• Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner

• Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards

• Support operational readiness for special events , exhibition launches, promotions, and high -volume traffic periods

• Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.

PHYSICAL REQUIREMENTS The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, up to 8 hours per shift.

• Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.

• Ability to maintain an active and visible presence while providing exceptional guest service.

• Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.

• Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.

• Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.

• Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.

• Ability to work both indoors and outdoors in varying environmental conditions.

• Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.

QUALIFICATIONS • 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand

• High school diploma or GED equivalent required

• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required

• Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows

• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred

• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives

• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards

• Strong organizational skills, attention to detail, reliability, and operational follow-through

• Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively

• Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment

• Flexibility to work weekends, holidays, evenings, and special museum events

• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.

• Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

VALUES Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art: Amplify the social impact of storytelling and illustration.

Community: Connect to a broad and diverse public.

Operational Excellence: Create a healthy and durable institution.

Hourly rate will be assigned commensurate to the successful candidates’ education, experience, and location.

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.