Lalamove
Customer Service Associate
- Location
- Tokyo, JP
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Entry level
- Posted
- 8 October 2026 (about a month ago)
Checked 2 days agoApplications go to the employer, never to RoleSprint
About this role
What you’ll do • Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email
• Investigate and resolve customer concerns.
• Respond to inquiries, guide customers, and ensure first-contact resolution.
• Work regularly with our Driver Operations, Sales, and Finance teams.
• Record details of inquiries, comments, and complaints.
• Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.
What you’ll need • 1+ year of experience in customer service, a contact center, or BPO.
• Native-level written and verbal communication skills in Japanese.
• Business-level written and verbal communication skills in English.
• Positive, customer-oriented mindset with strong communication skills.
• Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.
• Willingness to work flexible shift schedules, including weekends and public holidays.
• Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.
Why join Lalamove • Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.
• Impact: You aren't just managing tickets; you are helping shape how Japan moves.
• Growth: Opportunities for career advancement as we expand our footprint across Japan.
Work location
- Tokyo, JP
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About this listing
Advertised by Lalamove and published on Lever, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 8 October 2026, last checked 2 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.