Endpoint Management Engineer (L2) – Intune & SCCM/MECM

Accountabilities • Provide Level 2 support for Windows endpoint incidents, device issues, and service requests.

• Administer and troubleshoot endpoint management platforms, particularly Microsoft Intune and SCCM/MECM.

• Manage device enrollment, configuration profiles, compliance policies, provisioning, and endpoint registration.

• Support Windows Autopilot enrollment, device setup, and lifecycle management activities.

• Execute approved Windows operating system and application patching activities.

• Monitor patch compliance, investigate deployment failures, and perform post-patching validation.

• Support application packaging, software distribution, deployment, installation, and troubleshooting.

• Manage deployment collections, endpoint configuration baselines, and driver, firmware, and feature updates.

• Monitor endpoint compliance with security, encryption, patching, and configuration standards.

• Support BitLocker encryption, device configuration policies, and security baseline remediation.

• Investigate compliance failures, policy synchronization issues, and configuration deviations.

• Coordinate with Security and Defender teams on endpoint security incidents and remediation.

• Resolve incidents and service requests within defined service-level agreements (SLAs), following ITIL Incident, Problem, Change, and Request Management processes.

• Troubleshoot complex technical issues and escalate platform-level problems to Level 3 specialists when required.

• Maintain operational documentation, runbooks, incident records, and shift handover notes.

• Coordinate with Service Desk, Identity, Network, Security, Application, and infrastructure teams.

• Support operational reporting, continuous improvement, and effective follow-the-sun handovers across APAC, EMEA, and North America.

Requirements:

• 3–6 years of experience in enterprise endpoint management, Windows client administration, device management, and production IT operations.

• Hands-on experience administering and troubleshooting Windows endpoints.

• Practical experience with Microsoft Intune and/or SCCM/MECM.

• Knowledge of Windows operating system deployment, patch management, software distribution, and device compliance.

• Understanding of device enrollment, configuration profiles, Group Policy, and endpoint management policies.

• Experience troubleshooting application installations, policy synchronization, device registration, and endpoint connectivity.

• Knowledge of BitLocker, encryption policies, and endpoint configuration and security baselines.

• Understanding of ITIL processes, incident management, service requests, and SLA-driven operations.

• Experience using ServiceNow or an equivalent IT service management (ITSM) platform.

• Basic PowerShell scripting skills for endpoint administration and troubleshooting.

• Experience supporting enterprise production environments and global IT operations.

• Strong analytical and problem-solving abilities, with effective troubleshooting and escalation skills.

• Good communication and collaboration skills, including the ability to coordinate across technical teams and international time zones.

Preferred Qualifications:

• Microsoft MD-102 certification or an equivalent endpoint management qualification.

• Experience with Windows Autopilot and Intune/SCCM co-management.

• Knowledge of application packaging and driver, firmware, and feature update deployment.

• Exposure to Microsoft Entra ID, Conditional Access, and identity integration.

• Experience with endpoint analytics, compliance reporting, and automation.

• Familiarity with enterprise monitoring and endpoint management tools.

Benefits:

• Fully remote working arrangement within India.

• Opportunity to work on enterprise endpoint management platforms and global IT operations.

• Hands-on exposure to Microsoft Intune, SCCM/MECM, Windows Autopilot, and endpoint security technologies.

• Collaboration with international teams across APAC, EMEA, and North America.

• Opportunity to develop technical expertise in endpoint administration, automation, patch management, and compliance.

• Exposure to a collaborative, innovation-focused environment with opportunities for continuous learning.

• Salary, healthcare coverage, paid leave, bonuses, and other specific compensation or benefits are not disclosed in the job description.

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