Vice President of Enterprise Technology

Accountabilities: • Lead the Site Reliability Engineering and Corporate IT organizations, establishing a culture of accountability, collaboration, operational excellence, and continuous improvement.

• Develop and execute the enterprise technology strategy in partnership with the CTO and broader executive leadership.

• Build, mentor, and develop high-performing technical leaders and distributed engineering teams while strengthening organizational capabilities and operational maturity.

• Own platform reliability, availability, observability, incident response, compliance, and operational readiness, establishing and monitoring SLOs, SLIs, and key operational metrics.

• Lead major incident management, root-cause analysis, post-incident reviews, and continuous improvement initiatives while driving automation that reduces manual effort and improves operational efficiency.

• Define and execute the strategy for enterprise IT services, including identity and access management, endpoint management, networking, collaboration platforms, and corporate systems.

• Ensure secure, scalable technology solutions support a distributed workforce and oversee IT service delivery, including escalations and critical support issues.

• Evaluate and modernize enterprise technology platforms to improve employee productivity, reliability, security, and operational efficiency.

• Partner with Security and Compliance teams to support FedRAMP authorization and ongoing compliance requirements, including alignment with NIST 800-53 controls and related regulatory frameworks.

• Collaborate with Engineering to integrate security, governance, and compliance into operational workflows and support audits, continuous monitoring, and customer security assessments.

• Present operational performance, risks, priorities, and strategic recommendations to executive leadership while managing budgets, resource planning, and technology vendors.

• Serve as an executive technology leader during major production incidents and critical customer escalations, providing direction and ensuring effective resolution.

Requirements

• 10+ years of experience leading enterprise infrastructure, cloud operations, Site Reliability Engineering, platform engineering, enterprise operations, or related technology organizations.

• 5+ years of executive or senior leadership experience overseeing multiple technical organizations or functions.

• Proven experience leading SRE, infrastructure engineering, platform engineering, or enterprise operations teams in complex technology environments.

• Hands-on technical expertise with modern cloud platforms such as AWS, Azure, or Google Cloud.

• Experience supporting FedRAMP, NIST 800-53, or other regulated security and compliance frameworks.

• Strong understanding of enterprise IT, cloud architecture, networking, identity and access management, security practices, and operational resilience.

• Experience with Kubernetes, Infrastructure as Code, CI/CD, automation, and DevSecOps methodologies.

• Demonstrated ability to lead remote and geographically distributed technical teams.

• Exceptional leadership, communication, stakeholder management, and executive presentation skills.

• Experience operating in a SaaS environment and supporting enterprise-scale technology organizations is strongly valued.

• Familiarity with Salesforce DevOps or enterprise software delivery platforms is preferred.

• Experience supporting enterprise or government customers is an advantage.

• Industry certifications such as CISSP, CISM, AWS Solutions Architect, AWS Security Specialty, or comparable credentials are preferred.

• Must be a U.S. citizen or permanent resident and able to obtain a government security clearance if required.

• Must live and work from the United States; H-1B and other work visa holders are not eligible for this position.

Benefits

• Base salary of $250,000–$280,000 USD , plus variable compensation.

• 100% remote work arrangement within the United States.

• Approximately 10% travel associated with the role.

• Opportunity to lead enterprise-wide technology strategy across SRE, Corporate IT, cloud infrastructure, security, and operational functions.

• Executive-level exposure and collaboration with Engineering, Product, Security, Customer Success, and senior leadership.

• Significant influence over technology modernization, operational maturity, automation, reliability, and compliance initiatives.

• Opportunity to work in a high-growth SaaS environment supporting enterprise and regulated customers.

• In-person component included in the interview process.

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