Front Line Manager - T&S - Developer Operations 4C

Accountabilities: •

Lead, manage, and support a team of Trust & Safety specialists, ensuring consistent execution of operational processes and safety protocols.

•

Develop, implement, and continuously improve strategies that promote user safety and trust across digital platforms and services.

•

Monitor team performance and ensure compliance with internal safety policies, operational procedures, and applicable regulatory standards.

•

Oversee the investigation and resolution of user safety concerns, policy violations, and operational incidents, ensuring timely and effective outcomes.

•

Establish clear performance expectations, provide coaching and guidance, and support team members in achieving operational objectives.

•

Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes, address operational challenges, and implement improvements.

•

Monitor key operational indicators and Trust & Safety metrics, preparing regular reports and actionable insights for management.

•

Identify trends, recurring issues, and opportunities to improve safety protocols, team productivity, and service quality.

•

Stay informed about emerging industry trends, regulatory developments, and best practices in Trust & Safety operations.

•

Support strategic decision-making through data-driven recommendations and continuous operational improvement initiatives.

Requirements:

•

Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.

•

Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.

•

Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.

•

Proficiency in Microsoft Power BI, including reporting, data visualization, performance monitoring, and generating actionable insights.

•

Ability to analyze operational data, identify performance trends, and translate findings into practical improvement strategies.

•

Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.

•

Strong problem-solving, decision-making, and incident management capabilities.

•

Excellent written and verbal English communication skills, with an advanced proficiency level (C1).

•

Strong stakeholder management and collaboration skills, with the ability to work effectively across different teams and functions.

•

Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.

•

Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.

Benefits:

•

Full-time, regular employment opportunity.

•

Remote working arrangement based in India.

•

Opportunity to lead Trust & Safety operations supporting global business environments.

•

Exposure to AI-powered solutions, digital innovation, and technology-driven transformation initiatives.

•

Career development opportunities through mentorship, professional training, and continuous learning.

•

Opportunity to work alongside experienced professionals and multidisciplinary teams.

•

Inclusive and collaborative work culture that encourages innovation, integrity, curiosity, and professional growth.

•

Opportunity to make a meaningful impact on user safety, operational excellence, and business performance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1