ServiceNow Senior Developer

Accountabilities: • Architect, develop, and maintain robust integrations between ServiceNow and enterprise HR platforms such as Workday, SAP SuccessFactors, and Oracle HCM using Integration Hub, REST APIs, and SOAP APIs.

• Design, configure, and optimize automated workflows using Flow Designer, Advanced Workflow Automation (AWA), and Virtual Agent to streamline business operations and improve service delivery.

• Implement and enhance generative AI and intelligent automation capabilities, including Now Assist and Predictive Intelligence, to improve user experiences and support data-driven decision-making.

• Monitor and optimize platform performance using Performance Analytics, Automated Test Framework (ATF), and established platform governance practices to ensure reliability, quality, and compliance.

• Manage the end-to-end development and enhancement of ServiceNow HRSD and ITSM modules, with a focus on Core HR Case Management, Employee Relations, and Employee Center Pro customization.

• Develop advanced Service Portals with intuitive, responsive, and user-friendly interfaces tailored to diverse business and employee needs.

• Collaborate with cross-functional stakeholders to translate business requirements into scalable technical solutions, ensuring alignment with enterprise objectives and platform best practices.

Requirements:

• At least 7 years of professional experience in IT services, with substantial hands-on expertise in ServiceNow development and enterprise solution delivery.

• Proven experience designing, implementing, and maintaining integrations between ServiceNow and HR platforms, particularly Workday, SAP SuccessFactors, or Oracle HCM.

• Strong technical proficiency in ServiceNow Integration Hub, REST and SOAP APIs, Flow Designer, Advanced Workflow Automation (AWA), and Virtual Agent.

• Demonstrated experience implementing generative AI and intelligent automation solutions within ServiceNow, including Now Assist and Predictive Intelligence.

• Solid knowledge of Performance Analytics, Automated Test Framework (ATF), platform optimization, and ServiceNow governance standards.

• Comprehensive understanding of ServiceNow HRSD and ITSM modules, particularly Core HR Case Management, Employee Relations, and Employee Center Pro.

• Advanced development skills in Service Portal, including the ability to build and customize complex, responsive user interfaces.

• Strong analytical, troubleshooting, and problem-solving abilities, combined with effective communication and cross-functional collaboration skills.

• Ability to work independently in a remote environment, manage competing priorities, and deliver high-quality solutions within established timelines.

• Willingness to work within the indicated annual compensation range of ₹12–14 LPA.

Benefits:

• Competitive compensation: Annual salary range of ₹12–14 LPA, depending on experience and suitability.

• Remote work: Opportunity to work remotely from India.

• Full-time opportunity: Long-term professional engagement in the IT services sector.

• Advanced technology exposure: Hands-on involvement with ServiceNow integrations, enterprise HR platforms, generative AI, and intelligent workflow automation.

• Professional growth: Opportunities to deepen expertise in ServiceNow HRSD, ITSM, platform governance, and enterprise solution architecture.

• Meaningful impact: Contribute to digital transformation initiatives that enhance employee experiences, automate business processes, and improve service delivery.

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