Business Analyst I

Accountabilities • Collaborate with business stakeholders, software engineers, technical teams, and subject-matter experts to understand claims management and care management applications, including their functionality in production environments.

• Analyze business needs, identify system enhancement opportunities, and help implement solutions that improve operational efficiency, product quality, and user experience.

• Translate enterprise-wide workflows and operational requirements into clear business requirements that support software development and system improvements.

• Identify opportunities to automate processes, strengthen quality controls, and improve the consistency of core applications.

• Apply business and system knowledge to investigate complex operational problems, evaluate alternative solutions, and recommend appropriate actions.

• Maintain accurate, organized, and up-to-date project documentation in accordance with established team procedures.

• Identify, document, and communicate issues discovered during analysis and project research, following escalation protocols when risks may affect delivery timelines or release commitments.

• Manage multiple assignments and project timelines while maintaining high standards of accuracy, quality, and accountability.

• Communicate effectively with technical and non-technical stakeholders, helping ensure that business needs are understood and solutions are implemented successfully.

• Prepare and deliver presentations, support user training, and contribute to knowledge sharing across teams.

• Perform additional duties as assigned to support business operations and continuous improvement initiatives.

Requirements

• A bachelor's degree or at least five years of equivalent professional experience, preferably in healthcare, medical, pharmaceutical, insurance, or a related industry.

• Strong analytical, quantitative, interpretive, and problem-solving skills, with the ability to evaluate complex business issues and develop practical solutions.

• Demonstrated aptitude for learning technical systems, understanding business processes, and translating operational needs into software requirements.

• Familiarity with application development concepts and project management fundamentals; knowledge of workflow documentation and project management best practices is an advantage.

• Strong organizational skills, attention to detail, and the ability to manage multiple complex projects while meeting firm deadlines.

• Excellent written and verbal communication skills, including the ability to explain technical concepts and complex business requirements clearly to diverse audiences.

• Proven ability to collaborate with technical and non-technical colleagues across different teams and locations, adapting communication styles to suit different stakeholders.

• Experience creating and delivering presentations or conducting training sessions for users at different organizational levels.

• Advanced proficiency in Microsoft Excel, Word, and Outlook.

• Experience with claims management or care management systems is preferred, particularly CareMC or comparable platforms.

• Healthcare industry experience, insurance billing knowledge, and property and casualty experience are desirable.

• Familiarity with Microsoft Project, Visio, Power BI or similar reporting tools, and collaboration platforms such as Microsoft Teams, Webex, or Zoom is an advantage.

• Ability to work independently, exercise sound judgment, manage competing priorities, and consistently deliver high-quality work in a fast-paced environment.

Benefits

• Annual salary range: $60,932–$91,106, depending on experience, qualifications, location, and other relevant compensation factors.

• Medical insurance, including a high-deductible health plan with prescription coverage.

• Dental and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• 401(k) and Roth 401(k) retirement savings plans.

• Life insurance, long-term disability coverage, accident insurance, and critical illness insurance.

• Prepaid legal insurance.

• Parking and public transportation flexible spending accounts.

• Paid time off.

• Professional development opportunities and potential career advancement within a collaborative organization.

• A supportive working environment that values accountability, commitment, excellence, integrity, and teamwork.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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