Clinical Success Manager - Federal

Accountabilities • Lead clinician enablement sessions, staff training, and leadership presentations to support product adoption throughout the implementation and ongoing success journey.

• Develop and deliver training programs tailored to federal healthcare workflows, clinical audiences, and the needs of stakeholders responsible for supporting adoption.

• Support implementations at new and expanding sites, helping healthcare teams launch successfully and increase product utilization over time.

• Build and maintain strong relationships with clinical champions and key stakeholders across federal accounts.

• Provide workflow guidance and product support to clinicians, helping them integrate the platform into daily practice and maximize its value.

• Monitor product performance in clinical environments and collaborate with Product, Engineering, and internal teams to communicate emerging issues and support timely improvements.

• Advocate for clinician needs by gathering and sharing feedback with relevant internal stakeholders to inform product development and enhance the user experience.

• Track utilization, adoption, and other clinical success metrics, communicating outcomes and demonstrated value to partners and internal teams.

Requirements:

• At least 3 years of professional clinical experience as a Medical Doctor (MD), Doctor of Osteopathic Medicine (DO), Physician Assistant (PA), or Nurse Practitioner (NP).

• Hands-on experience with Electronic Health Record (EHR) documentation and a strong understanding of clinical documentation workflows.

• Strong knowledge of the healthcare industry, including clinical practices, workflows, and relevant regulatory requirements.

• Experience leading initiatives from initial planning and development through implementation and launch.

• Excellent communication and relationship-building skills, with the ability to engage effectively with frontline clinicians, administrators, and executive stakeholders.

• A problem-solving mindset and genuine interest in identifying opportunities to improve clinical workflows and support healthcare professionals.

• Ability to work collaboratively across clinical and technical teams while taking ownership of implementation challenges and adoption outcomes.

• Preferred: Experience in federal clinical practice or clinical informatics, ideally with exposure to both federal and commercial healthcare environments.

• Preferred: Background in clinical leadership, professional education, or training.

• Preferred: Experience in a startup or fast-paced organization, demonstrating initiative, adaptability, and an entrepreneurial approach.

Benefits:

• Annual base salary by geographic tier:

• Tier 1: $142,000–$162,680, with a target bonus of $28,400–$32,536.

• Tier 2: $127,800–$146,412, with a target bonus of $25,560–$29,282.

• Tier 3: $120,700–$138,278, with a target bonus of $24,140–$27,656.

• Equity grants for eligible full-time employees.

• Flexible paid time off for salaried employees and 14 paid company holidays.

• Medical, dental, and vision insurance for employees and their families.

• Monthly Health Savings Account (HSA) contributions for employees enrolled in an eligible high-deductible health plan.

• Generous paid parental leave and family-forming benefits.

• 401(k) matching.

• Personal device allowance and access to pre-tax Flexible Spending Accounts (FSA) and commuter benefits.

• Monthly lifestyle wallet contributions for fitness, professional development, coworking, and other eligible expenses.

• Mental health support, including access to therapy and coaching.

• Paid sabbatical leave after five years of employment.

• Flexible work arrangements and opportunities for ongoing learning and professional growth.

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