Operations Analyst

Accountabilities • Manage operational workflows: Oversee account exceptions, failed orders, transaction discrepancies, and customer-initiated requests, ensuring timely and accurate resolution.

• Coordinate with external partners: Collaborate with Electronic Data Interchange (EDI) vendors, utility providers, and internal stakeholders to investigate and resolve transaction-related issues.

• Analyze operational performance: Review operational data to identify trends, recurring problems, potential risks, and opportunities to improve business processes.

• Drive process improvements: Recommend and implement solutions that increase operational accuracy, efficiency, consistency, and scalability.

• Monitor service-level agreements: Manage operational requests within established SLAs, ensuring issues are addressed promptly and customer disruption is minimized.

• Communicate operational issues: Report system bugs, transaction failures, business risks, and relevant feedback to internal stakeholders and department leadership.

• Support cross-functional initiatives: Work with your manager and other teams to execute prioritized projects, coordinate activities, and meet deadlines.

• Document processes and resolutions: Maintain clear documentation of workflows, procedures, and issue resolutions to strengthen knowledge sharing and operational consistency.

• Contribute to scalable operations: Help establish reliable processes and systems that support business growth and improve the experience of customers and partners.

Requirements

• Relevant experience: At least one year of experience in backend operations, transaction management, operational workflows, or a related field.

• Analytical and problem-solving skills: Ability to investigate complex issues, identify root causes, interpret operational data, and recommend practical solutions.

• Technical proficiency: Strong Excel skills and comfort working with operational datasets, reporting tools, and business systems.

• Attention to detail: Excellent organizational skills and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.

• Communication skills: Strong written and verbal communication skills, with the ability to coordinate effectively with internal teams, vendors, utilities, and other external partners.

• Adaptability: Ability to learn new systems, technologies, and processes quickly while responding effectively to changing operational needs.

• Ownership and initiative: A proactive, self-motivated approach, with the ability to work independently, manage responsibilities, and follow issues through to resolution.

• Collaboration: A team-oriented mindset, openness to feedback, and a commitment to continuous learning and improvement.

• Preferred industry experience: Familiarity with retail energy, electricity supply, utilities, or other transaction-intensive industries is an advantage.

• Preferred technical knowledge: Experience with EDI systems, transaction management platforms, customer service ticketing tools, data visualization software, or operational workflow testing is beneficial.

• Process documentation: Experience documenting business processes, testing workflows, or developing operational procedures is a plus.

• Interest in sustainability: Enthusiasm for renewable energy, clean technology, and innovations that support a more sustainable energy future.

Benefits

• Remote flexibility: Work remotely from within the United States.

• Meaningful ownership: Take responsibility for operational processes that directly influence customer experience and business performance.

• Career development: Build expertise in operations, energy markets, systems integration, transaction management, and process improvement.

• Analytical challenges: Investigate complex operational issues and transform data-driven insights into actionable improvements.

• Cross-functional collaboration: Work closely with internal teams, utility providers, vendors, and external partners.

• Continuous learning: Join a collaborative environment that encourages curiosity, initiative, feedback, and professional growth.

• Mission-driven work: Contribute to the development of efficient, technology-enabled energy solutions that support a more sustainable future.

• Compensation and additional benefits: Salary range, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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