Analyst, RPA Solutions

Accountabilities • Monitor RPA workflows through Microsoft Power Platform dashboards, Kapow Management Console, and related monitoring tools, responding to alerts, failures, and potential SLA breaches.

• Perform L1 support and initial incident triage, including troubleshooting Power Automate flows, Kapow robots, connectors, logs, execution histories, and input/output data.

• Restart failed bots and workflows in accordance with established procedures and identify common issues such as timeouts, credential failures, and missing inputs.

• Log, update, track, and communicate incidents through ITSM platforms such as ServiceNow or Jira, keeping stakeholders informed about status and service disruptions.

• Escalate unresolved or critical technical issues to the appropriate development or technical leads.

• Conduct root-cause analysis for recurring incidents and document root causes, corrective actions, and preventive measures.

• Maintain and improve SOPs, runbooks, knowledge-base articles, and operational documentation.

• Work closely with business and technical stakeholders to resolve production issues and improve automation reliability.

• Contribute to continuous improvement initiatives that enhance automation stability, efficiency, and support processes.

Requirements

• Bachelor’s degree in any specialization or equivalent educational background.

• Basic understanding of Microsoft Power Automate, including Cloud and Desktop flows.

• Familiarity with Kapow/Kofax RPA, including Design Studio and Management Console.

• Basic to intermediate knowledge of APIs, JSON, and SQL is preferred.

• Familiarity with Python and JavaScript is an advantage.

• Experience or familiarity with ITSM tools such as ServiceNow or Jira.

• Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to investigate technical issues systematically.

• Effective written and verbal communication skills, including the ability to manage stakeholder expectations during incidents.

• Strong documentation and reporting skills, with attention to operational detail.

• Ability to work effectively in a fast-paced production environment and manage multiple issues according to priority and SLA requirements.

• Curiosity about emerging and future-oriented technologies, with a willingness to learn new tools and automation practices.

• Availability to work Monday through Friday from 6:30 PM to 4:00 AM IST on a night-shift schedule.

Benefits

• Fully remote work arrangement within India.

• Full-time employment with a Monday-to-Friday schedule.

• Exposure to Microsoft Power Automate, Kapow/Kofax RPA, ITSM platforms, and emerging automation technologies.

• Opportunities for professional growth and development in a fast-paced technology environment.

• A collaborative culture centered on ownership, openness, curiosity, and teamwork.

• An inclusive workplace committed to equal opportunity and diverse perspectives.

• Opportunities to contribute to automation improvements and gain broader experience across business and technical teams.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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