Senior Manager, Solutions Engineer (FSI)

Accountabilities: • Lead, coach, and mentor a team of Solutions Engineers, fostering a culture of continuous learning, accountability, collaboration, and customer focus.

• Build scalable pre-sales methodologies and repeatable best practices that enable consistent performance across a high-volume FSI segment.

• Recruit, hire, onboard, and develop high-performing Solutions Engineering talent with strong technical expertise and communication skills.

• Partner closely with regional sales leaders, Account Executives, and Customer Success teams to align pipeline strategy, account coverage, and customer outcomes.

• Support complex enterprise opportunities by providing technical leadership throughout the sales cycle and helping teams navigate customer requirements, procurement processes, and regulatory considerations.

• Collaborate with Product and Engineering teams to communicate customer feedback, influence roadmap priorities, and help resolve feature requests and support escalations.

• Work with Professional Services to ensure effective transitions from pre-sales through implementation and value realization.

• Establish and manage team KPIs, performance metrics, and forecast accuracy, using data to identify opportunities for continuous improvement.

• Participate in sales forecast reviews, provide visibility into technical deal status, identify risks, and develop mitigation strategies with sales leadership.

• Build trusted relationships with client executives and technical stakeholders, helping remove roadblocks, manage escalations, and support long-term customer success.

• Promote effective use of AI-powered solutions and technical selling practices across the team.

Requirements:

• 7+ years of experience in Solutions Engineering, Sales Engineering, or Pre-Sales, including 3–5+ years of experience managing and developing teams.

• Deep expertise in Financial Services and Insurance, with demonstrated experience navigating complex enterprise sales cycles, procurement processes, and regulatory environments.

• Strong understanding of relevant compliance and security standards, such as PCI-DSS, SOC 2, FINRA, and HIPAA.

• Hands-on experience with AI-powered SaaS solutions; experience applying AI within customer experience, contact center, or related environments is a strong advantage.

• Proven ability to build and scale high-performing teams and establish repeatable solutions engineering and pre-sales processes.

• Strong technical acumen and the ability to engage credibly with technical buyers while translating complex concepts for non-technical stakeholders.

• Experience in Contact Center, Contact Center as a Service (CCaaS), or Customer Experience (CX) technology is preferred.

• Strong consulting mindset, with the ability to ask insightful questions, listen carefully, understand customer objectives, and prioritize long-term outcomes.

• Excellent communication and executive presence, with confidence engaging C-level stakeholders and managing complex escalations.

• Strong cross-functional collaboration skills and the ability to thrive in a fast-paced, high-growth environment.

• Passion for coaching and developing others, combined with a genuine interest in helping customers solve complex business and technology challenges.

Benefits:

• On-target earnings (OTE) range of $220,000–$330,000.

• Eligibility for long-term incentives through equity.

• Eligibility for short-term incentives through bonus or commission, depending on role and level.

• Medical, dental, and vision insurance.

• Life and disability insurance.

• Employee Assistance Program (EAP).

• 401(k) retirement plan.

• Uncapped paid time off for exempt employees, subject to manager approval and business needs.

• Accrual-based paid time off for non-exempt employees.

• 14 paid holidays annually.

• Remote work opportunity within the United States.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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