Senior Business Analyst

Accountabilities • Requirements elicitation and management: Gather, analyze, validate, and document business, functional, non-functional, and transition requirements through stakeholder interviews, workshops, technical discussions, and reverse engineering.

• Business and technical documentation: Develop and maintain business requirements documents (BRDs), functional requirements documents (FRDs), user stories, acceptance criteria, use cases, process flows, and data flows at the appropriate level of technical detail.

• Payment gateway consolidation: Support the consolidation of multiple payment gateways into a unified target platform, ensuring business needs and technical dependencies are understood and addressed.

• Payments domain expertise: Provide functional expertise across the US payments landscape, with a focus on payment gateway processing, TSYS acquiring platforms, processor integrations, and downstream systems.

• Cross-functional collaboration: Work closely with Product Owners, Solution Architects, developers, data and migration engineers, QA specialists, and business stakeholders throughout the software development lifecycle.

• Impact and dependency analysis: Assess change requests, evaluate their potential business and technical impact, identify dependencies across workstreams, and manage requirements at the overall program level.

• Data analysis and migration: Perform data analysis, mapping, validation, and scenario planning to support complex platform migrations and ensure data integrity throughout the transition.

• Testing and quality assurance: Support migration planning, user acceptance testing (UAT), integration testing, test case reviews, defect triage, and production releases, ensuring requirements are adequately covered by testing.

• Non-functional requirements: Collaborate with architecture and QA teams to define and document non-functional requirements, including relevant system and integration considerations.

• Technical integration analysis: Analyze APIs, interfaces, data flows, and system integrations, translating business needs into actionable technical specifications.

• Agile and SAFe delivery: Plan and facilitate key delivery ceremonies, including backlog refinement, Program Increment (PI) planning, sprint planning, daily stand-ups, demonstrations, and retrospectives.

• Requirements traceability: Maintain end-to-end traceability from initial business requirements through development, testing, migration, and implementation.

• Production support: Assist with investigating and resolving production issues and business queries, coordinating with relevant technical and business teams.

• Payments compliance and industry standards: Account for payment network rules, industry mandates, and applicable regulatory and compliance requirements, including those associated with Visa and Mastercard.

• AI-enabled delivery: Apply AI tools across business analysis, systems analysis, and software delivery workflows to improve productivity, accelerate documentation, and support effective execution.

Requirements

• At least seven years of experience as a Business Analyst or Business Systems Analyst, ideally in complex enterprise technology or payment processing programs.

• Deep and broad knowledge of the US payments landscape, including payment processors, card acquiring, and relevant regulatory requirements.

• Mandatory hands-on experience with TSYS card acquiring platforms, such as Saratoga, Sierra, or Summit.

• Familiarity with TSYS BETs, TSYS PPM, TSYS EIS 1080 for authorization, and TSYS EIS 1081 for settlement and clearing.

• Strong understanding of the end-to-end card transaction lifecycle, including authorization, clearing, settlement, chargebacks, and reconciliation.

• Knowledge of card scheme rules and transaction scenarios such as tipping, surcharges, split billing, and dynamic currency conversion (DCC) or foreign exchange at the point of sale.

• Understanding of payment terminal vendor protocols and technologies, including solutions from Verifone, Ingenico, or comparable providers.

• Experience with tokenization and digital wallets such as Apple Pay and Google Pay.

• Familiarity with Visa and Mastercard mandates, compliance updates, payment fraud and risk initiatives, and regulatory programs, including ACH and PCI-related requirements.

• Demonstrated experience with complex platform migrations, data mapping, data validation, and migration scenario planning.

• Technical proficiency in SQL for data analysis and validation, along with a solid understanding of APIs, system integrations, interfaces, and data flows.

• Basic understanding of solution architecture principles and the ability to collaborate effectively with architecture and engineering teams.

• Proven ability to elicit and document requirements, create functional specifications, define acceptance criteria, and model business processes and data flows.

• Experience supporting UAT, integration testing, defect management, and production release activities.

• Strong experience leveraging AI tools throughout the software development lifecycle and business or systems analysis workflows, with the ability to adapt quickly to new tools.

• Experience working in Agile, Scrum, and/or SAFe delivery environments, including participation in program-level planning and execution.

• Familiarity with project and requirements management tools such as Jira, Confluence, and Azure DevOps.

• Excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate complex technical concepts into clear business requirements.

• Ability to maintain at least six hours of daily working-time overlap with North American business hours, approximately between 9:00 a.m. and 5:00 p.m. across US Eastern to Pacific time zones.

Benefits

• Work arrangement: Fully remote position based in Canada.

• Professional community: Work alongside experienced professionals in a collaborative, open, and supportive environment.

• Career development: Contribute to large-scale technology programs with international reach and expand expertise in payments and platform modernization.

• Learning opportunities: Access internal meetups, conferences, workshops, and other professional development activities.

• Online learning: Access to Udemy and language courses to support continuous learning.

• Certifications: Company-funded professional certification opportunities.

• Internal mobility: Opportunities to explore different domains and projects while developing new technical and professional skills.

• Healthcare: Healthcare coverage according to the company's benefit plans.

• Life insurance: Basic life insurance coverage.

• Disability protection: Short-term and long-term disability insurance, according to the applicable benefit plans.

• Collaborative culture: An environment that values teamwork, innovation, knowledge sharing, and continuous improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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