Senior Manager, Service/Product Offer Management

Accountabilities • Develop, own, and execute product and service strategies, translating broader organizational objectives into actionable plans for the relevant business areas and stakeholders.

• Analyze market trends, conduct research, and identify evolving customer and market requirements for current and future offerings.

• Source and evaluate concepts for new products and services while identifying opportunities to enhance existing offerings.

• Assess the feasibility of proposed concepts and define appropriate product specifications and development requirements.

• Own and manage product lifecycle roadmaps, including ongoing evolution, enhancements, new features, and product retirement decisions.

• Identify, assess, and manage the suitability of vendors, partners, alliances, and suppliers supporting the portfolio.

• Establish and maintain product-pricing models while contributing to promotional strategies and appropriate sales and distribution channels.

• Gather, prioritize, and synthesize customer and product requirements to shape product vision and identify growth opportunities.

• Partner with marketing teams on client, competitor, and market analysis to strengthen positioning and commercial relevance.

• Develop and deliver product training and communications for client-facing teams and internal stakeholders.

• Educate sales and other relevant teams on new and enhanced offerings to support sales effectiveness and customer satisfaction.

• Lead the implementation of new products or product lines and ensure their continued evolution in response to market, technology, and customer needs.

• Apply strategic and critical thinking to product decisions, balancing customer value, commercial objectives, technical capabilities, and portfolio sustainability.

• Coach and develop team members while providing leadership across product management activities and transformation initiatives.

Requirements

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Business, or a related discipline.

• Significant experience in product or service management, preferably within a global technology services organization.

• Strong experience in the technology industry, with a demonstrated track record of managing the implementation of new products or product lines.

• Extensive knowledge of market segments, product portfolio categories, product lifecycles, and technology solutions.

• Strong understanding of product management methodologies, disciplines, tools, and best practices.

• Sound financial awareness and commercial acumen, with the ability to evaluate opportunities from both strategic and business perspectives.

• Strong strategic thinking, critical analysis, problem-solving, and solution-development capabilities.

• Strong understanding of product functionality, capabilities, and the technologies underpinning relevant offerings.

• Excellent written and verbal communication skills, including confidence in presentations and public speaking.

• Proven people management, coaching, and stakeholder leadership capabilities.

• Understanding of organizational transformation and change-management programs.

• Ability to manage ambiguity, evaluate complex information, and make informed portfolio and product decisions.

• Relevant certifications such as Scaled Agile or ITIL are advantageous.

Benefits

• Remote working arrangement based in Hyderabad, India.

• Opportunity to work within a global technology services environment and contribute to large-scale product and service strategies.

• Exposure to diverse markets, technology solutions, and international stakeholders.

• Opportunities for professional growth through strategic product management and transformation initiatives.

• Collaborative environment focused on innovation, continuous development, and technology-led business outcomes.

• Leadership and people-development opportunities within a global organization.

• Inclusive workplace committed to diversity, professional development, and equal opportunity.

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