Services Sales Manager

Accountabilities: • Own and manage services sales activities across an assigned CALA territory or portfolio of accounts.

• Partner with Account Executives and virtual account teams to increase services attachment on new product bookings and expand services revenue within existing customers.

• Develop and execute territory and account strategies to identify, qualify, and advance services opportunities.

• Collaborate with channel partners, systems integrators, and alliance organizations on partner-led services opportunities and joint account planning.

• Identify whitespace opportunities and develop strategies to increase services penetration across assigned accounts and territories.

• Conduct customer discovery sessions and business assessments to understand business objectives, challenges, transformation initiatives, and desired outcomes.

• Develop and present compelling services value propositions, proposals, business cases, and statements of work.

• Build trusted relationships with customer decision-makers, executive sponsors, partners, and internal stakeholders.

• Lead executive-level conversations around deployment strategies, business outcomes, adoption plans, and services value.

• Work cross-functionally with Product Sales, Consulting, Customer Success, Product Management, and Delivery teams to progress opportunities and support successful customer outcomes.

• Analyze customer and market data to identify trends, risks, whitespace, and growth opportunities, translating findings into actionable recommendations.

• Maintain accurate pipeline, opportunity, and forecast information and provide reliable quarterly revenue projections.

• Ensure adherence to established services sales methodologies, operational processes, and governance requirements.

• Stay current on Contact Center, Workforce Engagement, CCaaS, AI, and Customer Experience trends, particularly across the CALA market.

• Contribute to regional and global services sales initiatives by sharing best practices and supporting continuous process improvements.

• Consistently achieve quarterly and annual services revenue targets and related performance objectives.

• Provide services sales expertise on selected U.S.-based strategic opportunities when business needs require additional support.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.

• 7+ years of experience in software, systems integration, technology, professional services, or a related services environment.

• Proven track record of identifying, developing, and closing services sales opportunities.

• Demonstrated success meeting or exceeding assigned services revenue targets.

• Experience managing complex sales cycles involving multiple stakeholders and organizational levels.

• Strong customer relationship management and stakeholder-influencing skills, including executive-level engagement.

• Experience collaborating across sales, consulting, delivery, partner, and customer success organizations.

• Strong consultative selling, negotiation, analytical, and problem-solving capabilities.

• Excellent written, verbal, presentation, and communication skills.

• Ability to articulate services strategies and business value propositions to executive customer audiences.

• Experience developing customer proposals, business cases, statements of work, and services recommendations.

• Strong organizational skills with the ability to manage multiple priorities and opportunities in a fast-paced environment.

• Willingness and ability to travel approximately 20–25% of the time, primarily throughout CALA.

• Professional fluency in English, Spanish, and Portuguese.

• Contact Center and/or CCaaS knowledge is preferred.

• Experience supporting partner-led services engagements and working with channel partners or systems integrators is preferred.

• Experience working with multinational customers across CALA and North America is preferred.

• 2+ years of experience at a top-tier consulting firm is preferred.

• Successful completion of applicable background screening and employment verification requirements.

Benefits

• Remote working arrangement based in the United States.

• Full-time employment with the opportunity to work across an international customer and partner landscape.

• Exposure to strategic services sales initiatives across CALA and North America.

• Opportunities to work with cross-functional teams spanning sales, consulting, delivery, customer success, product, and partnerships.

• Professional growth through complex enterprise sales engagements and executive-level customer interaction.

• Opportunities to contribute to regional and global sales initiatives and continuous improvement programs.

• Travel opportunities across the CALA region, with approximately 20–25% travel expected.

• Benefits and compensation details are provided as part of the employment process.

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