Adoption Sr. Manager - Delivery Support & Insights - Evernorth

Accountabilities: • Lead the Adoption Center strategy, aligning adoption priorities with enterprise transformation goals, capability roadmaps, and long-term business outcomes.

• Oversee core functions covering simulation and validation, insight generation, issue management, scaling, and sustainment.

• Partner with programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit teams to enable seamless adoption.

• Develop Adoption Business Plans that translate insights, risks, lessons learned, and adoption requirements into clear actions for leaders and operational teams.

• Leverage data, performance measures, and operational insights to identify risks, strengthen decision-making, and develop scalable adoption strategies.

• Represent the Adoption Center in governance forums, program discussions, and operational reporting sessions, providing clear and actionable updates.

• Coach and empower teams to navigate ambiguity, resolve adoption challenges, and build a culture focused on collaboration, continuous learning, innovation, and accountability.

Requirements

• High school diploma or G.E.D. required.

• 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related field.

• 5+ years of people management experience, including leadership of large teams and strategic initiatives.

• Demonstrated experience managing cross-functional initiatives within complex business environments.

• Strong analytical and problem-solving skills, with the ability to translate operational insights into practical actions.

• Ability to influence senior leaders, build stakeholder alignment, and communicate recommendations clearly and confidently.

• Strong organizational and prioritization skills, with the ability to manage multiple initiatives in a fast-moving environment.

• Bachelor’s or advanced degree preferred.

• Experience with structured change management or adoption methodologies such as ADKAR or Prosci preferred.

• Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting preferred.

• Experience partnering across business, IT, and leadership teams on large-scale transformation programs preferred.

• For permanent or occasional work from home, a cable broadband or fiber optic internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required.

Benefits

• Annual salary of $130,900–$218,100 USD , depending on relevant factors including experience and geographic location.

• Eligibility to participate in an annual bonus plan.

• Remote work opportunity within the United States.

• Medical, dental, and vision coverage available from the first day of employment.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• Minimum of 18 days of paid time off per year.

• Paid holidays and leaves of absence.

• Opportunity to lead enterprise transformation initiatives with broad organizational impact.

• Senior-level exposure to strategic adoption, operational insights, cross-functional transformation, and organizational change.

• Leadership and team-development opportunities within a collaborative, innovation-focused environment.

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