Communications & Adoptions Specialist

Accountabilities: • Communication Strategy: Develop, coordinate, and schedule release communications in alignment with established release calendars, ensuring consistent and timely information reaches clinical users.

• User Adoption and Engagement: Manage and maintain user adoption portals and MED365/Microsoft Teams communication channels, keeping content relevant, accurate, and accessible.

• System Notifications: Prepare and distribute scheduled downtime announcements, urgent service notifications, and other operational communications within established deadlines.

• Documentation and Compliance: Maintain accurate communication records and documentation to support audit requirements, reporting, and compliance standards.

• Survey Development and Administration: Design, develop, distribute, and administer user surveys to evaluate satisfaction, measure confidence in services, and assess overall user engagement.

• Data Analysis and Improvement: Analyze survey responses and user feedback to identify adoption challenges, highlight improvement opportunities, and support more effective communication strategies.

• Targeted Communication Campaigns: Create and deliver tailored communication campaigns using approved product guidance and resources, ensuring clinical accuracy through appropriate stakeholder review and validation.

• Cross-Functional Collaboration: Work with relevant technical, clinical, and program stakeholders to ensure communications reflect system changes, operational priorities, and user requirements.

Requirements:

• Professional Experience: At least 3 years of experience in communications, change management, user engagement, or a related discipline within an IT or healthcare environment.

• Content Management: Demonstrated experience managing, creating, and maintaining content using SharePoint and MED365 platforms.

• Communication Skills: Excellent written and verbal communication abilities, with the capacity to translate technical information into clear, accessible, and engaging messages.

• Survey Expertise: Practical experience developing, administering, and analyzing user surveys to measure satisfaction, engagement, and service effectiveness.

• Change Management: Understanding of user adoption principles and communication practices that support technology implementations, system releases, and organizational changes.

• Attention to Detail: Strong organizational skills and the ability to manage multiple communication activities, deadlines, and documentation requirements accurately.

• Analytical Abilities: Ability to interpret user feedback and survey results and translate findings into actionable recommendations.

• Collaboration: Strong interpersonal skills and the ability to work effectively with technical teams, clinical stakeholders, and cross-functional partners.

• Security Clearance: Must meet eligibility requirements for a Tier 3 background investigation and Public Trust clearance.

Benefits:

• Competitive Retirement Plan: 401(k) with a 100% company match on contributions up to 6%.

• Comprehensive Healthcare: Medical, dental, and vision insurance coverage.

• Insurance Protection: Life insurance and disability coverage.

• Paid Time Off: Generous PTO allowance and company-paid holidays.

• Professional Development: Company-supported professional certifications aligned with program requirements.

• Career Growth: Opportunities for continuous learning, professional development, and career advancement.

• Remote Work Support: Home-office equipment and resources to facilitate effective remote working.

• Wellness Benefits: Fitness and wellness reimbursement.

• Compensation Convenience: Weekly pay schedule.

• Team Culture: Collaborative working environment and regular team events.

• Meaningful Work: Opportunity to contribute to technology solutions and services supporting important federal missions.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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