Financial Services Specialist

Accountabilities: • Accurately post payments to patient accounts and maintain up-to-date financial records.

• Manage a high volume of incoming and outgoing calls each day, addressing patient account questions and financial concerns efficiently and professionally.

• Review outstanding balances to determine the reason for unpaid amounts and identify the appropriate next steps for resolution.

• Review and update patient demographic and insurance information when inaccuracies may prevent appropriate payment from primary or secondary insurance coverage.

• Make necessary corrections to patient records to help ensure future insurance claims and patient statements are accurate.

• Explain financial responsibilities and amounts not covered by insurance in a clear, courteous, and professional manner.

• Protect the confidentiality of patient information while communicating account details and exercising tact, patience, and understanding in every customer interaction.

Requirements:

• High school diploma or GED equivalent required.

• Previous medical billing experience is a plus, particularly experience working with patient accounts, insurance information, or healthcare financial processes.

• Customer service experience is preferred, with the ability to communicate clearly and professionally with patients.

• Strong time-management and organizational skills, with the ability to manage a high volume of incoming and outgoing calls effectively.

• Ability to prioritize competing tasks while maintaining accuracy and attention to detail.

• Comfortable working with Windows-based computer programs and learning medical billing and other automated systems.

• Previous NextGen experience is preferred, although training is provided.

• Positive attitude, willingness to learn, teamwork, professionalism, and strong interpersonal skills are important for success in the role.

Benefits:

• Competitive compensation package.

• Comprehensive benefits package.

• 401(k) plan.

• Significant eye care discounts.

• Continuing education allowances.

• Career growth and professional development opportunities.

• Paid time off and holidays off.

• Full-time, remote work arrangement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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