Sr. Director, Operations Excellence

Accountabilities: • Define and lead the enterprise-wide operational excellence and continuous improvement strategy, driving process standardization, efficiency, and performance across Business Operations.

• Develop and implement structured improvement methodologies, including Lean, Six Sigma, and other relevant frameworks, to identify operational inefficiencies and deliver sustainable improvements.

• Establish, own, and continuously enhance the governance framework supporting the Project Management Office (PMO), ensuring consistent standards, accountability, and effective initiative execution.

• Lead, manage, and develop the PMO function, including portfolio governance, operational playbooks, training programs, and change management initiatives.

• Drive the standardization and scalability of project management practices, ensuring alignment across business units and consistent delivery of strategic initiatives.

• Collaborate with IT, Data, Business Transformation, Construction, and other functional leaders to integrate continuous improvement methodologies into operational systems and workflows.

• Identify opportunities to optimize processes, improve cross-functional collaboration, and strengthen operational effectiveness across the organization.

• Act as a strategic advisor to the VP of Business Operations, providing recommendations on operational performance, improvement opportunities, and initiative prioritization.

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness and impact of continuous improvement initiatives.

• Analyze operational performance data, identify trends and areas for improvement, and translate findings into actionable recommendations.

• Present progress reports, performance metrics, and initiative outcomes to senior leadership, supporting informed decision-making and strategic alignment.

• Promote a culture of continuous improvement, accountability, collaboration, and operational discipline throughout the organization.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.

• At least 10 years of professional experience in operations management, process improvement, program management, or a related discipline.

• Demonstrated experience in people leadership, with a proven ability to manage, mentor, and develop high-performing teams.

• Proven track record of establishing, developing, or scaling a Project Management Office (PMO) or enterprise-level governance function.

• Strong knowledge of operational excellence frameworks and continuous improvement methodologies, including Lean, Six Sigma, and process standardization practices.

• Experience developing and implementing governance structures, project management standards, portfolio management processes, and organizational change initiatives.

• Demonstrated ability to lead complex, cross-functional improvement programs and translate strategic objectives into measurable operational outcomes.

• Strong executive presence, with excellent communication, presentation, and stakeholder management skills.

• Proven ability to influence senior leadership, build alignment, and collaborate effectively within complex, matrixed organizations.

• Strong analytical and problem-solving capabilities, including experience defining KPIs, evaluating operational performance, and using data to drive strategic decisions.

• Excellent organizational and prioritization skills, with the ability to manage multiple initiatives and competing business priorities.

• A strategic, results-oriented mindset combined with a hands-on approach to operational transformation and continuous improvement.

• An MBA or other advanced degree in a relevant discipline is preferred.

• Lean or Six Sigma certification (Green Belt or Black Belt) is considered a strong advantage.

• Previous experience in construction, real estate, infrastructure, or related industries is preferred.

Benefits:

• Competitive annual salary: $230,700 – $304,700, depending on qualifications and experience.

• Annual performance bonus: Additional compensation based on performance.

• 401(k) retirement plan: Employer matching contributions of up to 4%, fully vested upon enrollment.

• Comprehensive healthcare coverage: 100% of employee premiums covered by the employer for medical, dental, and vision insurance.

• Life and disability insurance: Employer-paid employee premiums for life and disability coverage.

• Paid time off: Access to paid vacation and sick leave.

• Remote work flexibility: Opportunity to work remotely from the United States.

• Leadership opportunities: High-impact senior leadership position with direct influence over enterprise-wide operational strategy and organizational transformation.

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