Jobgether
Associate Customer Operations Manager | Scale Team
- Location
- Brazil, BR
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Manager
- Posted
- 2 November 2026 (4 days ago)
Checked 3 days agoApplications go to the employer, never to RoleSprint
About this role
Accountabilities: •
Manage and develop customer relationships, ensuring a positive experience throughout the entire customer journey.
•
Guide clients through platform features, processes, and best practices, providing training and support tailored to their business needs.
•
Drive product adoption and identify opportunities for account expansion by communicating the platform's core value and capabilities.
•
Proactively identify customer challenges, resolve operational issues, and implement strategies to reduce churn and strengthen retention.
•
Act as a trusted business partner, understanding customer objectives and coordinating solutions to complex problems through effective project management.
•
Collaborate with Account Executives, Customer Success Managers, onboarding specialists, and support teams to improve customer outcomes and support business growth.
•
Represent the voice of the customer internally by sharing feedback, identifying recurring challenges, and communicating opportunities to product and revenue teams.
•
Analyze customer data and operational trends to develop actionable recommendations and improve account performance.
Requirements:
•
At least 1 year of experience in a customer-facing role, such as customer support, customer operations, or customer success.
•
Previous experience in at least one of the following environments: a fast-growing startup, payroll company, top-tier consulting firm, investment banking, or private equity.
•
Strong relationship-building and communication skills, with the ability to remain calm and solution-oriented when handling difficult situations, criticism, or competing priorities.
•
Ability to manage and prioritize a high volume of customer requests while maintaining service quality and accountability.
•
Strong analytical and quantitative skills, with the ability to interpret complex datasets, identify trends, and translate findings into practical business recommendations.
•
Comfort working with data and analytical tools; advanced SQL expertise is not required.
•
A proactive, reliable, and self-motivated approach, with the ability to take ownership of projects and deliver measurable results in fast-paced environments.
•
Demonstrated professional achievements, such as delivering measurable business impact, taking on increasing responsibilities, or receiving competitive awards.
•
Curiosity, adaptability, resilience, and a strong interest in business growth, customer experience, and continuous improvement.
•
Ability to collaborate effectively with multiple stakeholders in a dynamic, international environment.
Benefits:
•
Competitive compensation, with salary localized according to the candidate's country and market conditions.
•
Stock grant opportunities, depending on role, employment status, and location.
•
Additional benefits and perks tailored to employment status and country.
•
Access to optional flexible office memberships through IWG.
•
Flexible and internationally oriented working environment.
•
Equal employment opportunities and an inclusive workplace.
•
Reasonable accommodations throughout the recruitment and selection process for candidates with disabilities or other accessibility needs.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Work location
- BR
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About this listing
Published on Lever under the board identifier Jobgether, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 2 November 2026, last checked 3 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.