Senior Director, Client Success

Accountabilities: • Manage a portfolio of strategic and complex healthcare client relationships, with a focus on partnership strength, performance, retention, and long-term value.

• Serve as the primary executive relationship owner for key client stakeholders, building trusted relationships and maintaining strong engagement.

• Provide regular updates to executive sponsors on client performance, risks, opportunities, and emerging priorities.

• Engage executive leadership when strategic support, escalation, or intervention is required.

• Lead the development and execution of action plans for at-risk client engagements.

• Coordinate recovery strategies with operations teams and senior leadership to address performance challenges and improve client outcomes.

• Monitor client health indicators and maintain accurate account information using client success and CRM platforms such as CSP or Salesforce.

• Demonstrate client value through strategic reporting, financial analysis, operational insights, and performance updates.

• Identify opportunities for service expansion based on client needs, business performance, and relationship development.

• Mentor Directors and Client Success Managers, helping strengthen client management capabilities and strategic account practices.

• Proactively manage client partnerships to support retention, satisfaction, and sustainable business relationships.

Requirements

• Minimum of 8 years of experience in healthcare revenue cycle management.

• Demonstrated experience managing large, complex, and strategically important client relationships.

• Strong understanding of healthcare revenue cycle operations and the ability to assess financial and operational performance.

• Strong financial and operational analysis skills, with the ability to translate data into actionable insights.

• Executive-level communication skills, including the ability to present performance, risks, opportunities, and recommendations to senior stakeholders.

• Strong relationship-building, influencing, negotiation, and stakeholder management abilities.

• Strategic problem-solving skills and the ability to manage escalations and complex client challenges.

• Leadership and mentoring capabilities, with experience supporting the development of client-facing professionals.

• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams and senior leadership.

• Must be authorized to work in the United States and reside in an eligible state.

Benefits

• Full-time, fully remote position.

• Remote work opportunity within the eligible U.S. states specified for the role: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST), Tennessee, Texas (CST), Vermont, Virginia, Wisconsin, and West Virginia.

• Home-based work environment with flexibility to work remotely.

• Opportunity to manage high-impact strategic healthcare relationships.

• Senior-level exposure to executive stakeholders, operational leadership, and complex client recovery strategies.

• Opportunity to mentor client success leaders and contribute to long-term account retention and growth.

• Work-from-home setup with a quiet, distraction-free workspace and secure internet connection of more than 20 Mbps download and 10 Mbps upload required.

• Employment subject to eligibility verification, employment history verification, and successful completion of a background check.

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