Principal IT Analyst - Veeva RIM

Accountabilities • Plan and implement complex enhancements, upgrades, and incremental releases for Veeva Vault RIM, including the introduction of additional modules.

• Translate business requirements into functional and technical solution specifications, assessing configuration impacts, dependencies, and overall solution fit.

• Partner with business and IT teams to ensure requirements are clearly understood and accurately translated into development and implementation activities, minimizing defects and rework.

• Collaborate with the IT System Owner to execute a strategic application roadmap aligned with business and functional objectives.

• Develop and facilitate strategies for system, application, and data integration, ensuring required interfaces are properly identified, designed, and implemented.

• Provide technical oversight and mentorship to internal and external development resources across analysis, design, configuration, development, testing, and deployment.

• Manage third-party technical resources and coordinate delivery activities to ensure quality, timelines, and business requirements are met.

• Conduct research into emerging technologies, including AI, and provide recommendations on technology trends and best practices that can improve enterprise solutions.

• Test new applications and major or minor releases, identify optimization opportunities, and recommend enhancements to improve system performance and user experience.

• Develop, deploy, and support business and application services that respond to evolving user and organizational needs.

• Troubleshoot complex application issues, conduct root-cause analysis, and drive continuous improvement in service delivery.

• Support mergers, acquisitions, and divestitures by coordinating required data extraction, migration, or import activities with relevant technical and support teams.

• Help ensure RIM capabilities support regulatory requirements, business processes, and high-quality user experiences.

Requirements

• 5+ years of IT experience, including at least 2 years of experience administering and supporting Veeva RIM environments.

• Undergraduate degree in Computer Science or a comparable combination of education and professional experience.

• Expert-level technical knowledge of RIM platforms, ideally supported by relevant Veeva or industry certifications.

• Strong understanding of RIM industry practices and regulated business processes.

• Experience with data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, Power BI, Tableau, or comparable business intelligence platforms.

• Experience providing user and application support, including troubleshooting and root-cause analysis.

• Familiarity with incident management and change management processes.

• Understanding of the SAFe Agile framework and experience working in collaborative technology delivery environments.

• Strong communication and stakeholder management skills, with the ability to work effectively with business leaders, subject matter experts, architects, developers, and technical teams.

• Ability to translate complex business requirements into practical technical solutions while communicating effectively with audiences of varying technical expertise.

• Resourceful, solution-oriented, and customer-focused approach to problem solving.

• Experience managing or working within service-level agreements is preferred.

• Familiarity with middleware, SFTP, Single Sign-On, and enterprise architecture concepts is preferred.

• Ability to operate effectively in a regulated environment where compliance, quality, reliability, and documentation are critical.

Benefits

• Base salary of $121,000–$161,500 per year , with actual compensation determined by skills, experience, location, and internal equity.

• Eligibility for short- and long-term incentive opportunities, including cash bonuses and equity incentives.

• Medical, dental, vision, and life insurance.

• Fitness and wellness programs, including fitness reimbursement.

• Short- and long-term disability insurance.

• At least 15 days of paid vacation, plus additional year-end shutdown time off from December 26–31.

• Up to 12 company-paid holidays plus 3 paid days off for personal significance.

• 80 hours of sick time per calendar year.

• Paid maternity and parental leave.

• 401(k) program with company-matched contributions.

• Employee stock purchase plan.

• Tuition reimbursement of up to $10,000 per calendar year.

• Employee Resource Group participation.

• Opportunities for professional growth, learning, and skill development within a collaborative technology environment.

• Remote work opportunity within the United States.

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