Frontline Engineer

Accountabilities: • Own quality engineering and test strategy: Design, develop, and maintain comprehensive test plans, test cases, and automated test suites covering functional, regression, integration, and system-level scenarios.

• Drive test automation: Develop and improve automation frameworks to increase test coverage, execution speed, and reliability across product release cycles.

• Embed quality throughout development: Participate in architecture discussions, design reviews, and code reviews to identify potential issues early and ensure product reliability, usability, and supportability.

• Monitor product quality: Track and report key quality indicators, including defect escape rates, regression rates, test coverage, automation pass rates, and release readiness.

• Investigate complex field issues: Serve as the engineering first responder for high-priority technical issues, managing investigations and triage from initial assessment through resolution.

• Perform advanced technical debugging: Analyze production logs, monitoring platforms, network traces, configurations, APIs, services, and distributed system behavior to identify failure patterns and potential root causes.

• Reproduce and document defects: Recreate customer-reported issues in local or shared environments and prepare detailed technical reports containing reproduction steps, logs, configurations, and relevant diagnostic information.

• Maintain accurate issue tracking: Identify duplicate reports, link related defects, and maintain structured issue documentation and JIRA workflows to ensure efficient engineering collaboration.

• Collaborate on technical resolutions: Work closely with core engineering teams to validate technical hypotheses, isolate failure points, verify fixes, and perform regression testing before closing issues.

• Improve systemic product quality: Analyze recurring field issues and customer service request trends to identify gaps in test coverage, diagnostics, observability, and product design.

• Close the feedback loop: Translate real-world product issues into actionable improvements, including additional automated tests, enhanced logging, better documentation, and product enhancements.

• Support incident management: Participate in incident retrospectives and collaborate with technical program managers and engineering leadership to monitor service-level agreements (SLAs), issue resolution timelines, and corrective actions.

• Optimize engineering workflows: Build and contribute to scripts, automation solutions, and AI-assisted workflows that streamline technical investigations and reduce repetitive tasks.

• Maintain technical environments: Set up and manage development and testing environments required for reliable issue reproduction, debugging, and validation.

• Improve observability and diagnostics: Recommend and implement enhancements to monitoring, logging, user experience signals, and diagnostic capabilities to reduce future field issue volumes.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related discipline, or an equivalent combination of education and relevant professional experience.

• Strong software engineering fundamentals, with the ability to read, analyze, debug, and understand complex distributed systems and microservices architectures.

• Hands-on experience in software quality engineering, including test planning, test case design, test automation, and defect lifecycle management.

• Practical experience investigating production environments using application logs, monitoring solutions, and observability platforms.

• Solid understanding of APIs, client-server architectures, distributed systems, and modern software development practices.

• Strong analytical and problem-solving abilities, with the capacity to investigate ambiguous, complex, and high-priority technical issues using a structured approach.

• Excellent written and verbal communication skills, enabling effective collaboration with engineering teams, technical program managers, and product stakeholders.

• Ability to take ownership of technical investigations, prioritize competing demands, and translate complex findings into clear, actionable engineering documentation.

Preferred qualifications:

• Experience with enterprise device management technologies, particularly Unified Endpoint Management (UEM) platforms across Apple, Android, Windows, or similar operating systems.

• Familiarity with AI-assisted engineering tools such as Cursor, Claude, Rovo, or equivalent solutions.

• Previous experience in sustaining engineering, frontline engineering, field engineering, or production systems engineering.

• Experience designing, developing, or maintaining test automation frameworks and developer productivity tools.

• Familiarity with observability platforms, structured logging, and advanced production diagnostics.

• Experience working with JIRA and managing structured engineering defect workflows.

Benefits:

• Opportunity to work on innovative, AI-driven digital workplace technologies used by organizations worldwide.

• Flexible work arrangements, with remote and hybrid opportunities available across India, including Bengaluru and Chennai.

• Full-time employment within an international and collaborative engineering environment.

• Opportunity to take end-to-end ownership of product quality, technical investigations, and continuous improvement initiatives.

• Exposure to modern engineering practices, distributed systems, automation frameworks, and AI-assisted development tools.

• Direct collaboration with experienced engineering teams and cross-functional stakeholders.

• Opportunities to contribute to meaningful product improvements and influence the reliability of enterprise technology solutions.

• Travel may be required depending on business and team needs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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