Payor Partnerships Manager

Accountabilities • Manage multiple health plan partnerships from implementation through ongoing program delivery, ensuring milestones, commitments, and expectations are consistently met.

• Serve as the primary day-to-day intermediary between health plan partners and internal teams, representing partner priorities across product, operations, member support, marketing, and clinical functions.

• Coordinate program delivery across multidisciplinary teams and maintain accountability for agreed KPIs, timelines, and outcomes.

• Develop and maintain strong relationships with health plan stakeholders, building trust and identifying opportunities for greater value and collaboration.

• Partner with patient acquisition and marketing teams to execute payer penetration and growth strategies.

• Support health plan retention, renewals, and expansion into additional markets, states, and lines of business.

• Monitor contract adherence, utilization, financial performance, and other key partnership metrics.

• Develop and deliver high-quality client meeting agendas, reports, analytics, presentations, and actionable recommendations.

• Analyze program performance to identify opportunities for operational improvement, innovation, and stronger value delivery.

• Support contracting conversations by providing subject-matter expertise on program delivery strategy, panel growth, operational customization, and outcome metrics.

• Identify partner needs and feedback and translate them into practical recommendations for internal stakeholders.

• Manage implementation and account-management processes to position partners for successful program adoption and long-term performance.

• Navigate competing priorities and complex organizational structures while maintaining clear communication and accountability across stakeholders.

Requirements

• Bachelor’s degree from an accredited institution.

• Previous experience in healthcare, with experience working with managed care organizations or health plans strongly preferred.

• Experience in mental health or behavioral healthcare is preferred.

• Demonstrated ability to manage multiple client relationships and concurrent initiatives with different stakeholders and priorities.

• Strong project-management capabilities, including experience coordinating multidisciplinary teams against demanding timelines.

• Strong understanding of the U.S. healthcare landscape, particularly payer and provider organizations.

• Proven ability to establish trusted relationships and navigate complex organizations with multiple roles, responsibilities, and decision-makers.

• Strong analytical skills, with the ability to develop, interpret, and communicate program KPIs and performance insights.

• Ability to translate data into actionable recommendations that support operational excellence and client value.

• Strong interpersonal, written, and verbal communication skills, including the ability to create polished client-facing reports, agendas, and presentations.

• Ability to represent both partner needs and internal priorities thoughtfully and effectively.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities independently.

• A collaborative, solutions-oriented approach and demonstrated commitment to the mission of improving access to effective care.

Benefits

• Compensation: $88,000–$110,000 annually, plus bonus eligibility.

• Flexible time off: Flex PTO policy with approximately 3–5 weeks recommended annually, plus 11 paid company holidays.

• Parental leave: Generous paid parental leave.

• Healthcare: Medical, dental, vision, life, and AD&D insurance.

• Employer contribution: The employer covers a significant portion of individual and family benefit premiums.

• Mental health support: Employer-paid mental health benefits, including free therapy and coaching sessions for employees and dependents.

• Employee Assistance Program: Employer-paid access to mental health, legal, financial, and other support resources.

• Healthcare navigation: Employer-paid healthcare concierge services to help employees navigate benefits.

• Retirement: 401(k) plan option.

• Remote-work support: $50/month home-internet stipend and $250/month coworking-space stipend.

• Home-office support: Initial work-from-home stipend of up to $500, with additional $200 reloads at the 3-year mark and every two years thereafter.

• Equipment: Company-provided laptop.

• Work arrangement: 100% remote within the United States.

• Travel: Client travel is required at least quarterly, with reliable transportation and convenient airport access expected.

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