Intermediate Epic Revenue Cycle Analyst Utilization Management

Accountabilities • Maintain and support clinical and business applications to ensure they effectively support patient care and operational requirements.

• Analyze business problems, identify system deficiencies, and recommend solutions aligned with organizational goals.

• Design, build, and configure assigned Epic modules and associated third-party applications.

• Develop and maintain collaborative relationships with stakeholders, gathering and documenting business and technical requirements.

• Work with physicians, clinicians, and end users to document existing workflows, conduct gap analyses, identify process changes, and develop future-state workflows for new implementations and functionality.

• Create test scripts and materials for end-to-end workflow testing; perform unit, system, and integration testing and document results.

• Monitor industry developments and vendor, application, and system updates to ensure modifications and upgrades function according to Epic specifications.

• Follow established standards for configuration control, quality assurance, and software version releases.

• Prepare documentation and training materials to support system upgrades, new releases, and changes in functionality.

• Troubleshoot application issues, initiate escalation procedures when needed, and recommend appropriate resolutions.

• Participate in multiple cross-functional projects using project planning and coordination tools, procedures, and Lean methodologies.

• Attend project, team, and departmental meetings, providing managers with updates on progress, accomplishments, assigned tasks, and barriers.

• Provide guidance and serve as a resource for other analysts, project managers, and consultants.

• Participate in on-call support within a 24/7 production systems environment, serving as a primary support contact for application end users.

• Perform additional duties as assigned.

Requirements

• Associate degree in Information Technology, Computer Science, Business Administration, Healthcare, or a related field.

• At least 3 years of experience in information technology, healthcare, or another relevant professional environment.

• Advanced knowledge of Microsoft Office and other Microsoft suite products.

• Experience with electronic medical record (EMR) applications and implementations.

• Strong analytical skills and a creative, practical approach to problem-solving.

• Excellent written and verbal communication skills, including the ability to work effectively with clinicians, physicians, hospital leaders, technical teams, and other stakeholders.

• Ability to work independently with minimal guidance and manage responsibilities across multiple projects.

• Ability to learn new systems, processes, and technologies quickly.

• Familiarity with clinical and technical workflows is preferred.

• A bachelor's degree in a relevant field is preferred.

• Five or more years of clinical or technical work experience is preferred.

• An Epic credential is preferred.

Equivalent Education and Experience

Candidates may be considered through an equivalent combination of education and relevant professional experience:

• Associate degree and at least 3 years of relevant experience; or

• High school diploma or equivalent and at least 5 years of relevant experience.

Benefits

• Annual salary range of $66,830.40–$124,300.80.

• Medical, dental, and vision insurance effective from day one.

• Life and disability insurance.

• Paid time off beginning on the first day.

• 403(b) retirement plan.

• Four weeks of fully paid parental leave.

• Career development opportunities.

• Whole-person well-being resources.

• Mental health resources and support.

• Pet benefits.

• Fully remote work arrangement.

• Opportunity to contribute to healthcare technology systems that support clinical teams and patient care.

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