Lead Solutions Architect — ServiceNow & API Integration (Secret)

Accountabilities • Lead end-to-end solutions architecture and maintain an inventory of system integrations, interfaces, and technical dependencies.

• Design secure API integrations connecting ServiceNow with enterprise, clinical, and operational systems while preserving existing systems of record.

• Architect ServiceNow Integration Hub spokes and integration patterns for complex enterprise and federal environments.

• Develop integration approaches for mobile and disconnected operations, including transaction queuing, synchronization, and data reconciliation.

• Establish engineering standards, architectural guidelines, and best practices for automation and data integration teams.

• Provide technical direction and guidance to engineers throughout architecture, development, and implementation activities.

• Review production releases to ensure alignment with approved architecture, integration standards, and operational requirements.

• Identify and resolve technical dependencies related to platform access, licensing, security, and system interoperability.

• Develop practical alternatives and mitigation strategies when platform limitations or technical constraints affect implementation.

• Lead customer interface approval activities and represent the engineering team in architecture and security review boards.

• Ensure integration solutions remain secure, reliable, maintainable, and aligned with mission and operational needs.

Requirements:

• At least 8 years of professional solutions architecture experience, including enterprise API design.

• Active U.S. Government Secret security clearance; this is a mandatory requirement.

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

• Compliance with applicable Department of Defense (DoD) 8140 qualification requirements.

• Strong expertise in enterprise integration architecture, API design, and secure system interoperability.

• Ability to design and guide complex ServiceNow integrations across enterprise, clinical, and operational platforms.

• Strong technical leadership skills, including the ability to establish standards, guide engineering teams, and communicate architecture decisions.

• Excellent problem-solving skills, with the ability to navigate technical constraints and develop practical implementation alternatives.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) certification in IT Service Management (ITSM) or Integration.

• Experience supporting Platform One or DoD Impact Level 5 (IL5) environments.

• Experience with healthcare system integrations and healthcare data exchange standards, including HL7 or FHIR.

Benefits:

• Company-supported professional certifications aligned with program requirements.

• Career development and leadership opportunities.

• 401(k) plan with a 100% company match on contributions up to 6%.

• Medical, dental, and vision insurance.

• Life and disability insurance.

• Generous paid time off and paid holidays.

• Home-office equipment and remote-work support.

• Fitness and wellness reimbursement.

• Weekly pay.

• Team events.

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