Sr. Business Analyst

Accountabilities • Knowledge management and SharePoint administration

• Support knowledge management (KM) operations and SharePoint Online administration, ensuring consistent organization, accessibility, and governance of program information.

• Create and maintain SharePoint lists, document libraries, modern pages, metadata structures, permissions, and user groups.

• Monitor, triage, and track knowledge management tickets, coordinating resolution and providing visibility into progress and outstanding issues.

• Support the development and maintenance of program assets, including process documentation, procedures, templates, and structured knowledge repositories.

• Identify duplicate, outdated, or abandoned SharePoint content and coordinate cleanup recommendations with content owners and subject matter experts.

• Program documentation and lessons learned

• Manage and coordinate the Lessons Learned process, including collecting submissions, facilitating updates, tracking progress, and maintaining accurate documentation.

• Engage program stakeholders to gather, document, validate, and refine lessons learned to support continuous improvement.

• Promote consistent use of documentation templates, standardized processes, and program knowledge assets across teams.

• Coordinate content reviews with subject matter experts and content owners to validate governance recommendations and maintain documentation quality.

• Collaboration and operational support

• Support GovSlack user administration, including account creation, account removal, access troubleshooting, and user support.

• Collaborate with knowledge management specialists and functional teams to resolve tickets promptly and maintain effective content governance.

• Coordinate communications across program teams, ensuring relevant stakeholders receive timely updates and have access to accurate information.

• Prepare clear presentations, briefings, and status updates for program audiences, including leadership and customers.

• Support program management office activities related to contract execution, workflow tracking, reporting, and operational coordination.

• Process improvement and governance

• Identify process gaps, inefficiencies, and documentation challenges, recommending practical solutions to improve consistency and program performance.

• Strengthen SharePoint governance practices to reduce content duplication, improve usability, and support compliance with established program standards.

• Monitor knowledge management workflows and promote adoption of structured documentation and collaboration practices.

• Support change management, issue escalation, milestone tracking, and workflow improvement throughout program development and implementation activities.

• Apply analytical methods and structured problem-solving to improve operational efficiency and support program objectives.

Requirements

• Bachelor's degree and at least 8 years of relevant professional experience, or an equivalent combination of education and experience.

• An Oracle Cerner certification may substitute for 3 years of the required experience.

• Hands-on experience with SharePoint Online, including document libraries, metadata tagging, lists, modern pages, permissions, and user groups.

• Demonstrated ability to develop, maintain, and improve process documentation, procedures, templates, and structured knowledge management assets.

• Experience supporting technical, clinical, or program management office (PMO) teams in complex project or implementation environments.

• Experience supporting change management, reporting, workflow tracking, issue resolution, escalation procedures, and milestone monitoring during development and implementation.

• Proven ability to coordinate communications across cross-functional teams and work effectively with subject matter experts, content owners, stakeholders, and leadership.

• Familiarity with knowledge management principles, content governance, documentation standards, and structured information repositories.

• Experience with GovSlack, Slack, or comparable collaboration platforms is preferred.

• Experience using ServiceNow or similar ticketing systems to track requests, coordinate resolution, and monitor outstanding issues is an advantage.

• Experience supporting federal contract program managers and familiarity with government program operations are desirable.

• Strong written and verbal communication skills, including the ability to prepare high-quality documentation and deliver clear presentations and briefings to diverse audiences.

• Excellent organizational and time-management skills, with the ability to manage competing priorities, adapt to changing requirements, and meet tight deadlines.

• A proactive process improvement mindset, particularly in knowledge management workflows, SharePoint governance, and operational efficiency.

• Ability to work independently with minimal supervision while following detailed written policies, procedures, work instructions, and established processes.

• Must be able to obtain a Public Trust Level 5 (T5) background investigation.

• U.S. citizenship is not explicitly required for this position.

• Willingness and ability to travel approximately 10–25% of the time, depending on program needs.

Benefits

• Competitive annual salary: Expected range of $97,968–$126,500 , depending on experience, geographic location, and applicable contractual requirements. Actual compensation may fall outside this range.

• Comprehensive healthcare: Multiple medical plan options, including plans with Health Savings Accounts, as well as dental and vision coverage.

• Retirement savings: Access to a 401(k) plan with company matching and pre-tax and post-tax contribution options.

• Flexible work arrangements: Fully remote work and flexible workweeks where operational requirements permit.

• Paid time off: Typically 15 days of paid leave per calendar year for new employees, prorated based on the start date, plus 10 paid holidays annually.

• Family and personal leave: Paid parental leave, military leave, bereavement leave, and jury duty leave.

• Paid family leave: Eligible employees may receive up to 160 hours of paid family leave in a rolling 12-month period.

• Income protection: Access to short-term and long-term disability benefits, life insurance, accidental death and dismemberment coverage, and additional insurance options.

• Additional insurance options: Personal accident, critical illness, and business travel and accident insurance.

• Professional development: Opportunities to build expertise in knowledge management, SharePoint governance, process optimization, and federal healthcare modernization.

• Meaningful mission: Contribute to a major healthcare technology initiative designed to improve electronic health record systems, data accessibility, and care delivery for Indigenous communities.

• Collaborative environment: Work with multidisciplinary teams and stakeholders to improve program execution, documentation quality, and operational performance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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