Payroll Support Analyst

Accountabilities • Process assigned payroll activities, including new hires, terminations, employee status changes, direct deposit elections, and tax withholding updates.

• Review and validate timekeeping records to ensure completeness and accuracy, following up with managers regarding missing, late, or unapproved timesheets.

• Enter and verify additional payments, including bonuses, commissions, retroactive pay, shift differentials, and reimbursements.

• Calculate and process manual and off-cycle payments, including final payments in accordance with applicable termination requirements.

• Process and monitor wage garnishments, child support orders, and tax levies, ensuring timely remittances to relevant agencies.

• Manage Tier 1 payroll support requests through the ServiceNow ticketing platform, responding to inquiries about pay, taxes, direct deposits, timekeeping, and pay statements.

• Monitor and prioritize incoming cases to ensure timely handling in accordance with established service level agreements.

• Resolve routine payroll issues using standard procedures and knowledge base resources, escalating complex cases with complete documentation when necessary.

• Maintain accurate case records, provide timely updates, follow up on outstanding requests, and confirm resolution before closing cases.

• Maintain payroll documentation and employee records in accordance with retention policies and internal controls.

• Support quarterly and year-end payroll activities, including tax form verification and distribution.

• Follow established operating procedures, identify process gaps or exceptions, and communicate potential improvements to management.

Requirements:

• 2–5 years of experience in payroll, accounting, human resources operations, or a similar analytical support role.

• Knowledge of applicable government wage and hour regulations.

• Experience using major payroll and human capital management platforms, such as Oracle, ADP, UKG, Paycom, or Dayforce.

• Proficiency in Microsoft Excel, including lookup functions, pivot tables, sorting, and filtering.

• Experience managing support cases or tickets through a service management platform; ServiceNow experience is strongly preferred.

• Strong numerical accuracy and attention to detail, particularly when handling high volumes of payroll data.

• Excellent time management skills and the ability to meet strict payroll deadlines.

• Clear written and verbal communication skills, with the ability to assist employees and managers at different organizational levels.

• Customer-focused approach and professionalism when handling sensitive payroll matters.

• Structured problem-solving skills and the ability to investigate routine discrepancies.

• Efficient data entry skills and adaptability when learning new systems and processes.

• High levels of discretion, integrity, and commitment to protecting confidential information.

• Associate degree in Accounting, Finance, Business Administration, Human Resources, or a related field is preferred; equivalent education and experience may also be considered.

• Experience supporting multi-state payroll operations is an advantage.

• Familiarity with electronic timekeeping platforms such as UKG WFC, UKG Dimensions, or ADP eTime & Attendance is desirable.

• Understanding of integrations between HRIS and payroll systems, general ledger platforms, and benefits systems is a plus.

• Previous experience with ServiceNow HR Service Delivery, including case templates and knowledge base resources, is preferred.

Benefits:

• Full-time employment.

• Remote work opportunity.

• Opportunity to develop expertise in payroll operations and human resources systems.

• Exposure to established payroll processes, service management platforms, and internal control practices.

• Opportunities to build skills in payroll compliance, case management, and process improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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