Senior Product Designer — Digital Banking & Financial Services

Accountabilities • End-to-end product design: Lead design activities from discovery and problem definition through interaction design, prototyping, and implementation support.

• Digital banking experiences: Design responsive web and mobile journeys covering onboarding, authentication, payments, transfers, account management, and other everyday banking activities.

• User research and validation: Conduct member interviews, usability testing, and other relevant research to understand user needs, identify friction points, and validate proposed solutions.

• Data-informed design decisions: Combine research findings with product analytics, member feedback, and customer support insights to prioritize improvements and measure their impact.

• Stakeholder facilitation: Lead workshops and collaborative discussions to establish priorities, align stakeholders, and define effective design directions.

• Platform-aware design: Work within existing banking platforms, vendor capabilities, design systems, and technical constraints to determine the most appropriate implementation approach.

• Technical collaboration: Partner with product managers, developers, and solution architects to evaluate configuration options, platform extensions, and custom development opportunities.

• Design trade-off management: Explain recommendations in terms of member value, accessibility, implementation effort, and delivery risk.

• Prototyping and documentation: Develop interactive Figma prototypes, create clear design specifications, and communicate intended interactions and user flows to engineering teams.

• Implementation support: Review delivered experiences, identify usability gaps, and collaborate with developers to resolve design issues and maintain quality.

• Cross-channel experience design: Consider how digital banking journeys connect with branches, contact centres, and virtual banking services to create consistent member experiences.

• Design practice development: Contribute to reusable design patterns, digital banking evaluation methods, and practices that improve consistency and quality across client engagements.

Requirements

• Professional experience: At least 5 years of UX or product design experience, including ownership of complex web or mobile products.

• Financial-services expertise: Significant experience designing for financial services, ideally in digital banking, payments, lending, or related areas.

• Portfolio and end-to-end ownership: A portfolio demonstrating your individual contribution across problem definition, research, interaction design, prototyping, and delivery.

• Figma proficiency: Strong hands-on experience with Figma components, variants, auto layout, and interactive prototyping.

• UX and interaction design: Excellent skills in interaction design, information architecture, responsive design, and the development of clear, intuitive user flows.

• Accessibility knowledge: Understanding of accessible design principles and familiarity with WCAG guidelines.

• Design systems experience: Ability to work within established design systems while adapting components and interaction patterns to meet specific product requirements.

• Technical awareness: Confidence working with platform limitations, vendor capabilities, implementation constraints, and the technical considerations that influence design decisions.

• Cross-functional collaboration: Experience partnering closely with product managers and engineers to align user needs, business priorities, and technical feasibility.

• Communication and facilitation: Strong written and verbal communication skills, with the ability to present design recommendations, facilitate stakeholder discussions, and explain complex decisions clearly.

• Autonomy and adaptability: Ability to manage design work independently, exercise sound judgment, and adapt to different client environments, project scopes, and delivery expectations.

• Location and eligibility: Must be based in Canada and legally eligible to undertake the engagement.

• Preferred financial-services experience: Background working with credit unions or community banks.

• Preferred platform experience: Familiarity with Lumin Digital, Backbase, Central 1 Forge, VeriPark, Intellect Design, ebankIT, or comparable digital banking platforms. Experience with every listed platform is not required.

• Preferred transformation experience: Involvement in digital banking migrations, platform consolidation, or large-scale redesign initiatives.

• Additional strengths: Experience with service design, journey mapping, service blueprinting, advanced prototyping, or banking platform and API capabilities.

• Relevant education: A degree or diploma in Design, Human–Computer Interaction, Psychology, Computer Science, or a related discipline, or equivalent professional experience.

Benefits

• Flexible engagement: Independent contractor arrangement with full-time or part-time capacity depending on the assignment.

• Remote work: Work remotely from Canada, with some engagements requiring regular collaboration during North American business hours.

• Project-specific flexibility: Scope, deliverables, weekly capacity, duration, and fees are agreed upon before each engagement begins.

• Rate transparency: Candidates can provide their expected hourly rate in Canadian dollars (CAD) as part of the application.

• Professional impact: Opportunities to improve digital banking experiences and contribute to modernization initiatives across credit unions and financial institutions.

• Varied assignments: Potential to work on member journey improvements, banking platform transformations, and concepts for future digital financial services.

• Collaborative environment: Work alongside product managers, program managers, developers, and solution architects on complex, multidisciplinary projects.

• Design ownership: Opportunities to influence discovery, strategy, prototyping, and implementation while helping establish reusable design practices.

• Scheduling clarity: Earliest availability and preferred weekly capacity can be communicated during the application process.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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