Senior Director, Enterprise Operations

Accountabilities: •

Enterprise Transformation Strategy: Define and lead a multi-year enterprise transformation strategy, identifying high-impact opportunities to improve operational efficiency, organizational effectiveness, and overall business performance.

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Transformation Roadmap Execution: Drive enterprise-wide transformation initiatives from initial concept through implementation, ensuring projects deliver measurable improvements in productivity, operational speed, and cost efficiency.

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Operational Excellence: Identify organizational bottlenecks, process inefficiencies, and structural challenges, developing and implementing solutions that improve workflows, resource utilization, and internal operating models.

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AI and Technology Integration: Champion the adoption of enterprise AI solutions, intelligent automation, and advanced analytics across core business functions in partnership with technical teams.

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Performance Measurement and ROI: Establish and monitor transformation KPIs, including productivity improvements, cost-to-serve reductions, and operational throughput. Track realized returns on investment in collaboration with Finance and ensure alignment with financial benchmarks.

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Cross-Functional Leadership: Lead and develop a team of strategic operators responsible for executing transformation projects while coordinating closely with technology teams and business stakeholders.

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Strategic Problem-Solving: Proactively identify barriers to transformation, assess organizational needs, and recommend the investments and resources required to accelerate results.

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Change Management and Culture Development: Drive organizational adoption of new processes, technologies, and operating models while fostering a high-performance culture centered on continuous improvement, accountability, and AI fluency.

Requirements:

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At least 15 years of overall professional business experience , including a minimum of 8 years leading large-scale operational or digital transformation initiatives within growth-stage or enterprise technology organizations.

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Demonstrated experience designing and executing enterprise-wide transformation strategies, with a proven ability to translate strategic objectives into actionable initiatives and measurable outcomes.

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Strong expertise in organizational redesign and process optimization, including identifying operational challenges, evaluating solutions, building stakeholder alignment, and leading implementation.

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Proven track record of deploying enterprise AI solutions, automation workflows, and advanced analytics to improve operational performance and organizational efficiency.

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Strong financial and analytical capabilities, including financial modeling, business case development, investment evaluation, and post-implementation ROI measurement.

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Experience leading complex, cross-functional transformation programs and managing organizational change across multiple departments and business functions.

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Ability to work effectively with technical teams, senior executives, and operational stakeholders to align business priorities with technology initiatives.

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Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate ambiguity and manage competing priorities.

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Strong leadership and team development capabilities, with experience building high-performing teams and encouraging innovation, accountability, and continuous improvement.

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Exceptional communication, influencing, and stakeholder management skills, with the ability to gain alignment and drive organizational adoption.

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A proactive, execution-oriented leadership style and the ability to thrive in fast-paced, high-growth environments.

Benefits:

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Competitive annual base salary: $211,000–$265,000, depending on qualifications, experience, skills, and geographic location.

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Eligibility for discretionary annual bonus compensation.

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Equity participation through discretionary restricted stock units.

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Comprehensive healthcare coverage, including medical, dental, and vision insurance.

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Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

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Life and disability insurance coverage.

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Access to professional coaching and mental health therapy services.

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Competitive paid time off, including vacation, sick leave, and company holidays.

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Paid parental leave.

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401(k) retirement benefits.

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Monthly technology allowance.

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Employee well-being initiatives, community celebrations, activities, and additional workplace perks.

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Fully remote working arrangement within the United States.

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Opportunity to shape enterprise strategy and lead transformative AI-driven initiatives in a growing healthcare technology environment.

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