Service Desk Engineer

Accountabilities • Identify, investigate, and resolve complex technical issues reported by users, including system requests and high-priority support tickets.

• Provide remote technical assistance to maintain user productivity and system uptime.

• Manage multiple customer accounts, tickets, and user requests while prioritizing work according to service-level agreements (SLAs).

• Configure, install, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and other authorized peripherals.

• Upgrade, support, and troubleshoot Windows 10, Microsoft Office 2016, and other approved desktop applications.

• Set up and troubleshoot domains, user accounts, software accounts, user profiles, and access policies.

• Perform preventive maintenance and remedial repairs on computers, laptops, printers, and related equipment.

• Diagnose basic network and server-related incidents, understand the existing IT infrastructure, and initiate system or server updates when required.

• Coordinate with external resources and vendors to ensure effective and timely issue resolution.

• Evaluate new product versions and recommend appropriate upgrade schedules.

• Support the development and implementation of new IT projects and hardware installations.

• Ensure that hardware and software configurations comply with customer requirements and applicable license agreements.

Requirements:

• Graduate or postgraduate qualification in Commerce, with a minimum of 15 years of formal education.

• 2–3 years of relevant professional work experience.

• Practical knowledge of desktop and laptop troubleshooting, with a basic understanding of networking concepts.

• Experience upgrading, supporting, and troubleshooting Windows 10, Microsoft Office 2016, printers, computer hardware, and authorized desktop applications.

• Familiarity with remote access systems and remote troubleshooting procedures.

• Basic understanding of server environments and the ability to diagnose common server-related issues.

• Experience managing IT support tickets using a ticketing platform, such as ServiceFirst or a similar tool.

• Ability to configure and maintain user accounts, profiles, and policies.

• Strong customer support and communication skills, with a customer-focused approach to problem-solving.

• Excellent prioritization and multitasking abilities, with the capacity to manage multiple tickets and meet SLA deadlines.

• Ability to think quickly, take ownership of technical issues, and coordinate with relevant teams or vendors when needed.

Benefits:

• Remote work: The position is designated as remote.

• Inclusive workplace: A professional environment committed to respecting and supporting individuals from diverse backgrounds.

• People-focused culture: An organizational emphasis on employees, customers, and collaboration.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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