Benefits Specialist Contractor

Accountabilities • Administer and communicate leave programs across U.S. and international locations, including FMLA, state and local leave, paid and unpaid leave, short- and long-term disability, parental leave, USERRA, and applicable statutory programs.

• Serve as the primary contact for employees and managers, providing clear and empathetic guidance regarding eligibility, documentation, timelines, job protections, and required procedures.

• Manage leave intake, case tracking, documentation, recordkeeping, and resolution while coordinating with third-party administrators, insurance carriers, and international HR partners.

• Own leave cases from initial intake through return-to-work, escalating jurisdiction-specific legal questions to appropriate HR and Legal partners.

• Partner with Payroll and Benefits to ensure appropriate pay treatment, benefits continuation, and return-to-work processing.

• Monitor federal, state, and international leave requirements and support updates to policies, procedures, communications, and processes.

• Maintain confidentiality of employee medical and leave information and support internal or external audits through accurate documentation and compliance controls.

• Lead the interactive process for ADA accommodation requests, partnering with employees, managers, HR business partners, and Legal to evaluate requests, identify accommodations, and document outcomes.

• Track accommodation requests and resolutions to promote timely case management and consistent application of policies.

• Develop and maintain leave policies, employee communications, FAQs, manager guidance, and related documentation.

• Monitor leave and accommodation metrics, identify trends, and recommend improvements to processes, technology, and workflows.

• Provide training and guidance to HR business partners and people leaders on leave, accommodation policies, procedures, and management responsibilities.

• Perform additional benefits, leave, accommodation, or program-management duties as required.

Requirements

• Bachelor’s degree in Human Resources, a related field, or equivalent practical experience.

• At least 2 years of experience administering leave of absence programs, including FMLA, ADA, and state or local leave requirements.

• Experience administering or coordinating leave and accommodation programs across multiple countries is required.

• In-depth working knowledge of U.S. federal and state leave and accommodation regulations, along with applicable international requirements.

• Demonstrated experience managing ADA interactive processes and accommodation cases from intake through resolution.

• Experience working with third-party leave or disability administrators, insurance carriers, and HR or Legal partners.

• Ability to collaborate with in-country HR and Legal teams to apply local employment requirements in a multinational environment.

• Strong organizational skills and attention to detail, with the ability to manage a high volume of concurrent and sensitive cases.

• Excellent written and verbal communication skills, with the ability to explain complex policies clearly and empathetically to employees and managers.

• Strong discretion, sound judgment, and commitment to confidentiality when handling sensitive employee and medical information.

• Proficiency with HRIS and leave-management platforms such as Workday, ADP, ServiceNow, or comparable systems.

• Proficiency with Microsoft Office Suite and general business technology.

• PHR, SHRM-CP, GPHR, or Certified Leave Management Specialist (CLMS) certification is a plus.

• Spanish or Dutch language proficiency is a plus.

• Must be authorized to work in the United States.

Benefits

• Full-time remote contractor position based in the United States.

• Opportunity to manage global leave and accommodation programs across multiple jurisdictions.

• Broad collaboration with HR, Legal, Payroll, Benefits, insurance providers, and international teams.

• Opportunity to contribute to policy development, compliance, employee experience, reporting, and process improvement.

• Exposure to U.S. and international leave, disability, and accommodation programs.

• Role focused on meaningful employee support and end-to-end case management.

• The source posting does not specify a salary or additional contractor benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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