Staff Professional Services Operations Manager

Accountabilities: • Mature the Professional Services operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive-level readouts.

• Establish connected capacity, utilization, and resource management practices across billable and non-billable teams, including skill-based staffing and hiring planning.

• Improve visibility into project economics by analyzing rate cards, fully loaded costs, burden rates, project margins, fixed-fee budgets, utilization, and revenue recognition.

• Partner with Finance, Sales, Customer Success, Engineering, Solutions Architecture, and Delivery teams to improve PSA, time-tracking, CRM, reporting, and related operational systems.

• Define business requirements and lead process improvements, automation initiatives, and efficiency programs across Professional Services and integrated services teams.

• Strengthen go-to-market alignment by tracking Professional Services attach, connecting services planning with account and renewal timelines, and enabling earlier involvement in deal strategy and account planning.

• Partner cross-functionally to improve service catalogs, pricing and packaging, SKU governance, and partner or channel delivery models.

• Document processes, clarify roles and decision rights, and collaborate with Analytics to develop self-service reporting that reduces operational dependencies on Professional Services leadership.

• Support broader services transformation and operational maturity initiatives, including the integration of organizations, operating models, or systems where required.

Requirements

• 10+ years of experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function within a technology or subscription-based business.

• Deep understanding of Professional Services business models, including time-and-materials, fixed-fee, and blended engagements.

• Proven experience developing and owning forecasting and planning processes that connect sales pipeline with delivery capacity, staffing, bookings, and revenue.

• Experience with resource management, utilization, project margins, delivery operations, PSA platforms, or services go-to-market operations.

• Hands-on experience with Kantata or a comparable Professional Services Automation platform.

• Strong experience leading process and systems improvements within evolving organizations.

• Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.

• Strong knowledge of revenue recognition processes and the systems collaboration required between Professional Services and Finance.

• Strong analytical capabilities, business judgment, communication, and stakeholder management skills.

• Pragmatic and hands-on approach to solving ambiguous and complex operational challenges.

• Experience integrating services organizations, operating models, or systems, or driving broader operations transformation is an asset.

• Experience improving Professional Services attach, deal structuring, account planning, or services participation throughout the sales cycle is an asset.

• Experience with partner, channel, or customer-funded delivery models is an asset.

• Experience working successfully in a distributed or fully remote organization is an asset.

Benefits

• United States base salary range of USD $139,200–$235,200 , with actual compensation determined based on factors such as experience, skills, education, market data, equity considerations, and geographic location.

• Eligibility for equity compensation and an employee stock purchase plan.

• Flexible paid time off.

• Benefits designed to support health, financial security, and overall well-being.

• Growth and Development Fund to support professional learning and career development.

• Parental leave.

• Team Member Resource Groups and an inclusive, distributed work environment.

• Opportunity to work on large-scale Professional Services operations, systems, automation, and business transformation initiatives.

• Cross-functional exposure across Finance, Sales, Customer Success, Engineering, Analytics, Solutions Architecture, and Delivery.

• Remote work environment across eligible locations in the United States and Canada, subject to location-specific requirements.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1