Senior Client Solutions Manager, Sports & Entertainment

Accountabilities: • Account Growth & Retention: Own a portfolio of enterprise accounts and carry responsibility for Net Revenue Retention, renewals, expansion, and overall commercial growth.

• Strategic Client Relationships: Build trusted relationships with senior brand-side stakeholders, acting as a strategic partner rather than simply a campaign contact.

• Cross-Functional Leadership: Coordinate Sales, Strategy, Campaigns, Paid, and Product teams to maintain alignment, efficient execution, and strong client outcomes.

• Relationship Management: Lead client relationships across launches, seasonal campaigns, and always-on programs, building trust and addressing performance concerns directly when necessary.

• Strategic Insights: Translate campaign and account data into actionable recommendations, presenting performance against KPIs such as engagement, earned media value, sales lift, and affiliate impact.

• AI-First Execution: Use AI tools and workflows daily to accelerate reporting, renewal modeling, upsell preparation, client-data analysis, and other high-value account activities.

• End-to-End Delivery: Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns while maintaining quality, deadlines, brand alignment, and margins.

• Revenue Planning: Manage renewal timelines, identify expansion opportunities, forecast account performance, and communicate account growth using clear commercial metrics.

• Performance Optimization: Use campaign data to optimize active programs and apply learnings to future initiatives, treating reporting as a decision-making tool rather than a retrospective exercise.

• Operational Excellence: Maintain accurate tracking, monitor team capacity, resolve inefficiencies, and ensure client feedback is captured and acted upon.

• People Leadership: Lead a team or pod of Client Solutions Managers and/or Junior Client Solutions Managers, supporting workload management, coaching, performance development, and client-service standards.

• Risk Management: Identify performance, scope, relationship, or margin risks early and take action before they threaten account health or growth.

Requirements

• Industry Experience: 6+ years of experience in influencer or creator marketing, including substantial experience managing large or enterprise accounts.

• Platform Expertise: Hands-on campaign experience and strong working knowledge of Meta and TikTok.

• Commercial Track Record: Demonstrated success in account growth and retention, with the ability to quantify results and explain the actions that influenced them.

• Revenue Ownership: Previous experience being measured against revenue, retention, or Net Revenue Retention targets, with a clear understanding of the drivers behind those results.

• People Leadership: Direct experience managing and developing people, including conducting one-on-ones, managing workloads, and improving team performance.

• AI-Native Mindset: Strong experience incorporating AI tools into daily workflows to improve execution speed, insight generation, reporting, and operational efficiency.

• Commercial Acumen: Strong understanding of account economics and the ability to confidently communicate the revenue impact of managed accounts.

• Operational Discipline: Highly organized and reliable, with the ability to manage complex campaigns, budgets, timelines, and multiple stakeholders.

• Communication: Strong relationship-building and communication skills, with the confidence to have direct conversations and address challenging issues proactively.

• Personal Qualities: Curious, commercially aware, adaptable, direct, receptive to feedback, and comfortable working independently with limited direction.

• Working Style: Proactive and forward-looking, with the ability to identify emerging risks and opportunities before they become urgent issues.

Benefits

• Base Salary: $100,000–$110,000 annually.

• Annual Bonus: Annual bonus scheme recognizing strong performance.

• Healthcare: Healthcare coverage for U.S.-based team members.

• Remote-First: Remote-first work model, allowing you to work from wherever you perform best.

• Paid Time Off: 25 days of annual PTO plus bank holidays.

• Additional Time Off: Four company-wide days off and three wellness days each year.

• Sick Leave: Paid sick leave.

• Learning & Development: Annual budget to invest in professional skills and development.

• Work Environment: High-autonomy role with significant ownership across enterprise client relationships, revenue growth, and operational strategy.

• Work Schedule: U.S. remote position aligned with Eastern Time (EST) hours.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1