Operations Lead

Accountabilities As Operations Lead, you will own an operational domain such as customer operations, payment operations, or financial crime operations. You will establish its foundations, improve day-to-day execution, and develop the systems required to support sustainable growth. Your responsibilities will include:

• Manage operational cases directly during the initial stages to identify process gaps, understand workflows, and establish meaningful performance metrics.

• Design, implement, and launch production-ready automations, validating their effectiveness through live workflows and measuring their impact.

• Scale automated agents across your operational domain while ensuring human review remains in place for complex, sensitive, or high-risk decisions.

• Partner with Product and Engineering teams to define agent requirements, develop operational tools, and improve internal systems.

• Create and maintain escalation paths, standard operating procedures (SOPs), and operational performance metrics.

• Monitor and optimize operational workflows to improve throughput, efficiency, and service quality.

• Identify opportunities to reduce manual work and scale operations without proportionally increasing headcount.

• Take end-to-end ownership of operational processes, from initial design and implementation through ongoing performance management and optimization.

Requirements

The ideal candidate combines hands-on operational expertise with experience building scalable processes and deploying automation in regulated financial services. You should be comfortable working across operational and technical teams, taking ownership in an evolving environment, and translating business needs into practical systems.

• At least 3 years of experience building products or processes in banking, fintech, payments, or cryptocurrency, or consulting experience focused on regulated financial services.

• Experience implementing production workflow automations or automated agents, including AI- or large language model (LLM)-based systems where applicable.

• Hands-on operational experience, including queue management, case handling, transaction processing, or similar activities.

• Experience owning operational domains end to end, including process design, SOP development, KPI definition, and operational tooling.

• Ability to define, monitor, and optimize operational metrics to improve efficiency and performance.

• Experience collaborating with Product and Engineering teams to translate operational requirements into effective tools and systems.

• Familiarity with regulated financial services environments; exposure to compliance, risk management, financial crime, payments, or settlement operations is an advantage.

• Experience building, improving, or scaling operations within an early-stage company or high-growth environment is highly valued.

• Strong problem-solving skills, operational judgment, and the ability to balance automation with appropriate human oversight.

Benefits

• Competitive annual base salary of $180,000–$220,000 USD .

• Visa sponsorship available.

• Opportunity to take ownership of a critical operational function in an early-stage financial technology environment.

• Direct collaboration with the COO and close partnership with Product and Engineering teams.

• Opportunity to build and scale AI-powered automation and operational systems.

• High-impact role with significant ownership over processes, tools, and operational strategy.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1