Lead Technical Onboarding Engineer

Accountabilities •

Lead technical discovery sessions with enterprise customers to understand their objectives, define success criteria, establish project milestones, and identify potential architectural risks.

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Manage end-to-end technical onboarding, including the provisioning and deployment of managed cloud database environments and self-managed clusters across AWS, Azure, and Google Cloud Platform.

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Design and implement secure enterprise networking architectures using VPC/VNet configurations, PrivateLink, private endpoints, and network peering.

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Configure infrastructure security measures, including TLS/SSL, encryption at rest, enterprise single sign-on (SSO), OIDC/SAML authentication, and role-based access control (RBAC).

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Design and support data ingestion pipelines, including bulk imports, stream processing, and Change Data Capture (CDC), while advising development teams on database drivers, connection pooling, and application performance optimization.

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Guide customers on observability, logging, monitoring, Cypher query optimization, and backup and recovery best practices.

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Produce technical documentation, including architecture diagrams, Architectural Decision Records (ADRs), deployment guides, and operational runbooks.

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Act as the primary technical escalation point for the onboarding team, resolving complex implementation challenges and supporting colleagues with customer-specific architectures.

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Mentor and coach fellow engineers through technical discussions, design reviews, collaborative troubleshooting, and customer engagements.

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Coordinate team workload and account coverage to maintain consistent onboarding quality and delivery timelines.

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Identify opportunities to improve onboarding processes, automation, technical tooling, and reusable architectural resources.

Requirements

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Bachelor's degree in Computer Science, Engineering, or another technical discipline, or equivalent practical experience.

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At least 5 years of experience in a customer-facing technical role, such as Technical Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting.

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Previous experience acting as a technical lead, mentor, or escalation point, with the ability to balance hands-on implementation and team guidance.

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Strong practical experience designing, deploying, and managing production workloads in at least one major cloud environment: AWS, Azure, or Google Cloud Platform.

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Deep understanding of enterprise networking, including VPC/VNet architectures, routing, peering, and private connectivity solutions.

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Experience configuring enterprise identity and access management systems, including SSO, OIDC, SAML, and RBAC.

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Strong troubleshooting, problem-solving, and technical architecture skills, with the ability to communicate complex concepts clearly to customers and colleagues.

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Excellent collaboration and communication skills, with a customer-focused mindset and the ability to manage multiple technical priorities.

Additional qualifications that would be advantageous:

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Proficiency in Infrastructure-as-Code (IaC), particularly Terraform, and configuration management tools such as Ansible.

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Experience with Linux administration, Docker, Kubernetes, and managed container orchestration platforms.

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Familiarity with graph databases, ideally Neo4j, and experience optimizing Cypher queries.

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Knowledge of observability platforms such as Grafana, Prometheus, Datadog, CloudWatch, or Splunk.

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Experience with enterprise data integration, ETL, and CDC technologies.

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Familiarity with cloud security and compliance standards, including SOC 2, GDPR, and HIPAA, as well as multi-region and data residency architectures.

Benefits

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Fully remote working opportunity based in India, with some weekly office attendance potentially required depending on arrangements.

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Opportunity to work with enterprise customers across international markets, particularly APAC and EMEA.

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Exposure to advanced technologies in graph databases, cloud infrastructure, AI-powered applications, and enterprise data architecture.

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Opportunity to combine hands-on technical engineering with mentorship and technical leadership responsibilities.

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Career development within a rapidly growing technology environment.

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Collaborative and inclusive international team culture.

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Opportunities to contribute to innovative projects and influence technical onboarding practices.

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Exposure to a global customer ecosystem, including major enterprise organizations.

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Occasional flexibility for after-hours collaboration with international teams may be required.

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