Deal Operations Manager

Accountabilities • Build and continuously improve the global deal operations workflow, covering intake, routing, approval readiness, SLAs, escalation paths, and exception handling.

• Own approval readiness within CPQ, including quote quality checks, required fields, approval context, discount rationale, and downstream handoff requirements.

• Support Sales and Sales Leadership with the construction and design of new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard deals.

• Translate commercial strategies into approval-ready deal structures with clear value exchange, risk considerations, concession logic, billing terms, contract timing, and implementation assumptions.

• Coordinate with Legal on non-standard terms, contract language, execution paths, risk ownership, and customer-requested changes.

• Partner with Finance to ensure revenue recognition, billing, payment terms, product lines, start dates, order forms, and approval evidence are properly addressed before signature.

• Support pricing and packaging initiatives by translating commercial decisions into CPQ logic, approval paths, field processes, and reporting requirements.

• Help operationalize new product introductions by defining deal rules, quote requirements, launch constraints, fallback paths, and guidance for early transactions.

• Own the handoff from approved quotes into ordering, billing, commissions, reporting, and customer lifecycle systems.

• Run operating cadences using KPIs, defect logs, root-cause analysis, action tracking, and continuous improvement initiatives.

• Identify and implement automation and AI opportunities across intake, routing, approval summaries, quote checks, documentation, and cycle-time reduction.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent practical experience.

• 5+ years of experience in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations function, ideally within B2B SaaS.

• Hands-on experience with CPQ platforms such as DealHub or comparable tools, together with strong knowledge of quote-to-cash or lead-to-cash processes.

• Demonstrated experience structuring and reviewing complex or non-standard commercial agreements, including multi-year, ramped, expansion, and multi-product deals.

• Working knowledge of revenue recognition concepts, billing and order processes, and contract execution workflows involving Legal and Finance.

• Experience designing scalable processes, documentation, SLAs, decision rules, and operating cadences, including KPI reviews and root-cause analysis.

• Strong analytical skills and confidence working with Salesforce and reporting tools.

• Strong commercial judgment and the ability to balance customer value, risk, revenue, and margin considerations.

• Excellent cross-functional communication and coordination skills, with the ability to influence stakeholders without direct authority.

• Exceptional attention to detail and a disciplined approach to quote quality, approval readiness, and pre-signature checks.

• A continuous-improvement mindset, with an interest in automation and AI applications that can reduce cycle time and rework.

• Demonstrated AI literacy, including the ability to use AI tools to improve productivity, decision-making, and quality while applying sound judgment and critical thinking.

Benefits

• Base salary range of $81,400–$110,000 for U.S.-based hires; compensation may vary according to location, role scope, skills, experience, education, and relevant training.

• Monthly remote-work stipend covering expenses such as home internet and electricity.

• Home-office equipment package from the start, including a laptop, keyboard, monitor, and related essentials.

• Additional home-office equipment upgrades or access to a local co-working space after onboarding.

• 25 days of annual leave plus applicable national holidays.

• Sick leave and parental leave benefits.

• Personal development fund for courses, books, conferences, and professional materials.

• Annual international team-building trip, along with quarterly and monthly online team events.

• Flexible working schedules designed to support work-life balance.

• Fully remote working environment with an international, collaborative team.

• Where applicable, competitive commission opportunities for eligible roles.

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