Associate Director – Business Systems and Transformation

Accountabilities • Lead SAP Functional and Development teams, providing strategic direction and operational oversight within the Digital Technology organization.

• Manage and develop an organization of 40+ professionals through direct and indirect reporting structures, ensuring effective resource allocation and delivery performance.

• Drive end-to-end collaboration between SAP Functional and Technical teams to translate business requirements into effective solutions.

• Partner with senior management, business leaders, and enterprise SAP stakeholders to define transformation strategies, plan initiatives, and support successful execution.

• Oversee SAP transformation and support capabilities, contributing to enterprise-wide process standardization and SAP S/4HANA ERP adoption.

• Ensure business continuity, compliance with established enterprise standards, and alignment with Digital Technology governance and development models.

• Manage resources, prioritize initiatives, and balance delivery commitments against business needs and strategic objectives.

• Establish and communicate delivery metrics, performance indicators, and progress reports to key stakeholders.

• Foster a high-performance culture through clear communication, coaching, mentoring, and effective performance management.

• Work closely with customers to understand business needs, support organizational change, and maintain a high-quality customer experience.

• Oversee all phases of the Software Development Life Cycle (SDLC), including analysis, design, development, debugging, integration, and implementation.

• Promote innovation, operational excellence, and continuous improvement across teams and technology delivery processes.

Requirements

• 12+ years of relevant SAP experience, with 15+ years preferred.

• 10+ years of experience in SAP resource management and delivery leadership.

• Strong business process knowledge and expertise across multiple SAP applications.

• Proven experience managing SAP Functional and Technical teams, including successful integration between the two disciplines.

• Demonstrated experience leading teams of 11–20 or more members; experience managing an organization of 40+ professionals is preferred.

• Experience with large-scale SAP S/4HANA ERP implementation and transformation programs is highly desirable.

• Strong understanding of Software Development Life Cycle (SDLC) and project lifecycle methodologies.

• Proven ability to manage projects of varying sizes and complexity, including resource planning, delivery oversight, and timely issue resolution.

• Experience working in a global enterprise environment with complex business processes and systems.

• Strong communication, stakeholder management, conflict resolution, analytical, and problem-solving skills.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, results-driven environment.

• Demonstrated leadership in managing cross-functional teams, driving strategic initiatives, and delivering business outcomes.

• A Bachelor's degree in Engineering, Science, Technology, Mathematics (STEM), or equivalent education and relevant professional experience.

• Typically, a university degree or equivalent experience with at least 12 years of relevant experience; alternatively, an advanced degree in a related field with at least 10 years of relevant experience.

Benefits

• Hybrid working arrangement, combining onsite and offsite collaboration.

• Group health insurance.

• Group term life insurance.

• Group personal accident insurance.

• 18 days of annual vacation leave and 12 days of contingency leave.

• Employee scholarship programme.

• Meal coupons and meal vouchers.

• Car lease programme.

• National Pension Scheme (NPS).

• Leave Travel Allowance (LTA).

• Fuel and vehicle maintenance support, including driver wages.

• Opportunities to contribute to large-scale global SAP S/4HANA transformation initiatives.

• Exposure to enterprise technology strategy, senior leadership, and cross-functional international teams.

• Opportunities for professional development, leadership growth, and involvement in innovation and continuous improvement initiatives.

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