Procurement Operations and Coupa Senior Specialist

Accountabilities • Administer and support day-to-day procurement operations in Coupa, including requisitions, approval routing, purchase orders, invoice workflows, user access, and related controls.

• Manage and optimize Coupa workflows, approval chains, catalogs, guided buying processes, and transaction flows to improve efficiency, compliance, cycle times, and user experience.

• Support the full P2P process from purchase requests and approvals through PO issuance, invoice routing, and downstream payment dependencies.

• Coordinate supplier onboarding activities and ensure required forms, records, documentation, and supplier information are complete and properly maintained.

• Monitor procurement transactions and documentation to support governance, audit readiness, policy compliance, traceability, and segregation of duties.

• Produce operational reports, spend visibility analyses, workflow metrics, KPIs, and management insights using Coupa and related procurement systems.

• Identify process inefficiencies, system gaps, control weaknesses, and opportunities for automation, then recommend practical improvements to procurement leadership.

• Support Coupa implementation and enhancement initiatives across areas such as Contract Lifecycle Management, Supplier Information Management, Smart Intake & Orchestration, analytics, service procurement, catalogs, and workflow configuration.

• Participate in UAT activities and help validate new functionality, process changes, and system enhancements before deployment.

• Provide training and guidance to internal users on Coupa functionality, procurement policies, processes, and operational best practices.

• Partner with Procurement, Finance, Legal, Accounts Payable, IT, suppliers, and business stakeholders to resolve issues and maintain effective end-to-end processes.

• Support source-to-contract and supplier lifecycle activities as they connect to procurement operations and Coupa recordkeeping.

• Perform additional procurement operations and process improvement activities as assigned by leadership.

Requirements

• Bachelor’s degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field.

• 10+ years of relevant experience in procurement operations, Procure-to-Pay, purchasing systems support, accounts payable operations, or a related procurement function.

• Strong hands-on Coupa experience in a business or administrative capacity, with knowledge of Coupa Source-to-Pay, P2P, Contract Lifecycle Management, Supplier Information Management, and related capabilities.

• Experience leading or supporting Coupa implementations, enhancements, and UAT assessments across multiple modules.

• Practical experience managing procurement transactions such as requisitions, approvals, purchase orders, invoices, supplier onboarding, and document management.

• Strong understanding of indirect procurement categories, procurement functions, competitive bidding processes, and end-to-end procurement operations.

• Solid knowledge of Coupa functionality, including workflows, user roles, supplier onboarding touchpoints, approvals, invoice routing, and basic troubleshooting.

• Understanding of procurement governance, documentation standards, controls, auditability, and segregation-of-duties requirements.

• Ability to analyze process flows, identify bottlenecks, and improve efficiency through workflow optimization, automation, and system enhancements.

• Strong analytical and reporting capabilities, including KPI tracking, data interpretation, and preparation of actionable management insights.

• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.

• Excellent written and verbal communication skills, with the ability to work effectively with internal customers, suppliers, and cross-functional stakeholders.

• Strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a deadline-driven environment.

• A proactive, practical approach to problem-solving and operational support.

• Experience with Jira and Coupa-related tools such as Navi AI and Third-Party Risk Management is valuable.

• Experience with formal procurement governance and audit environments is preferred.

• Procurement experience within insurance or financial services is preferred.

• Relevant certifications are a plus, including Coupa Certified Administrator, Coupa SIM Architect, or SPSM certification.

Benefits

• Competitive annual compensation, with published ranges varying by state:

• $83,670–$161,815 in NJ, NY, WA, HI, AK, MD, CT, RI, and MA.

• $76,064–$147,104 in NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME.

• $68,457–$132,394 in UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV.

• $110,468–$135,016 typical hiring range in California.

• Remote work flexibility from anywhere in the United States for most positions.

• Paid vacation and sick time, nine paid company holidays, and volunteer hours.

• Incentive opportunities, including potential holiday, referral, and performance-based bonuses.

• Medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company match.

• Education assistance and professional and personal development opportunities.

• Promotional and career advancement opportunities.

• Employee recognition programs.

• Health and wellbeing resources, including mental wellbeing therapy and coaching sessions.

• Childcare and eldercare resources.

• An engaging and collaborative work environment.

• An in-person interview may be required during the hiring process.

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