Account Manager – Shanghai, China

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Key Responsibilities • Manage and Nurture Key Accounts: Proactively build, retain, and expand strategic relationships across assigned commodity accounts in China to drive customer satisfaction and net retention.

• Drive Revenue Growth: Spearhead upselling and cross-selling campaigns within existing clients, identifying new departmental needs and introducing complementary Kpler data solutions and platforms.

• Engage Key Decision-Makers: Initiate and lead strategic discussions with directors, senior managers, and executive stakeholders to uncover complex business challenges and demonstrate measurable ROI.

• Collaborate Cross-Functionally: Partner closely with sales support functions, customer success, and product experts to convert usage insights into actionable expansion opportunities.

• Formulate Account Plans: Develop tailored account growth strategies that align Kpler’s evolving product suite with client trading, research, and supply chain objectives.

• Maintain Market & Pipeline Intelligence: Monitor commodity market dynamics across China and maintain accurate sales forecasting and account health metrics within CRM systems.

Experience & Background What you'll need (Must-haves):

• Demonstrated track record in B2B account management, client retention, or strategic account growth within B2B SaaS, data intelligence, energy, or commodities.

• Proven ability to engage, negotiate with, and influence senior decision-makers and business leaders in the commodities or financial sectors.

• Native or fluent Mandarin language skills with strong business English proficiency to engage local clients effectively and collaborate across global teams.

• Solid understanding of account expansion techniques, including whitespace identification, multi-threading, and upselling data/analytics solutions.

Nice-to-haves:

• Prior experience working specifically with market data, analytics platforms, or SaaS tools tailored to energy, shipping, or physical commodities trading.

• An established network across state-owned enterprises (SOEs) or private trading firms in China.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen We act decisively and with purpose, going the extra mile.

We build
together We foster relationships and develop creative solutions to address market challenges.

We are here to help We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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