Kpler
AIS Tech Support Agent
- Location
- Vietnam, VN
- Arrangement
- Remote
- Employment type
- Full-time
- Posted
- 4 September 2026 (26 days ago)
Checked 26 days agoApplications go to the employer, never to RoleSprint
About this role
Your future position • Provide timely and professional technical support to customers mainly via email, but phone, and chat channels could be an option too.
• Collaborate internally to escalate and resolve complex issues.
• Proactive reach out to contributors, based on observed issues that owners might not be aware of with an aim to optimise performance and minimise risk of outages.
• Overall AIS Network Health monitoring utilising observability tools and set alerting mechanisms.
• Maintain and update station owner records and is in a position to ensure related data integrity.
• Utilise exposure to the community to provide suggestions and ideas for improvement to the team.
• Handle logistics and issues of operational nature.
• Moderate discussions and user-generated content (including rating photos) to maintain a respectful and safe community environment
• Address and resolve conflicts or issues within the community
Experience & Background • 2+ years of experience in a technical support role, preferably within a SaaS or software environment.
• Excellent written and spoken English, with the ability to explain technical information clearly and concisely to both technical and non-technical audiences.
• Experience or exposure to AIS, radio systems or related technologies.
• Familiarity with Linux and Windows operating systems.
• Hands-on experience troubleshooting technical issues and a structured approach to problem solving.
• Good understanding of networking fundamentals, including TCP/IP, firewalls and connectivity.
Desirable:
• Basic knowledge of photography
• Experience with Intercom and Salesforce
Behavioural Competencies:
• You take ownership of problems and follow them through to resolution.
• You combine technical problem-solving with empathy and a genuine desire to help people.
• You communicate clearly and professionally, particularly when explaining technical issues.
• You are proactive and comfortable identifying problems rather than simply waiting for someone to report them.
• You enjoy learning new technologies and are comfortable investigating issues you haven't encountered before.
• You build positive relationships with customers, station owners and community members, including in challenging situations.
Locations
- VN
- Manila, VN
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About this listing
Advertised by Kpler and published on Lever, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 4 September 2026, last checked 26 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.