Solution Engineer

What you'll get to do: Technical Solution Design & Architecture

• Design end-to-end work order lifecycles (ticket creation to payment) that prioritize automation, low friction, and high adoption, allowing for long-term scalability.

• Convert customer business goals into technical configurations that ensure successful platform implementation and utilization.

• Design and build solutions for high-volume scenarios (e.g., rapid project rollouts), ensuring configurations can handle burst volume without failure.

Training & Education

• Participate in the execution of customer discovery sessions to identify solutions that align with the customer’s broader business strategy.

• Successfully execute on assigned projects including but not limited to implementation, integration, optimizations, project ready roll-outs, etc.

• Deliver prescriptive training to client teams, focusing not just on "how-to," but on the "why" behind the workflow to drive long-term adoption.

• Teach customers to operationalize the solution by coaching them on 1099 marketplace and platform best practices, talent management, and the behavioral shifts required for success.

• Translate complex technical concepts into clear, actionable language for both technical and non-technical audiences.

Marketplace Optimization

• Partner with existing customers to audit adoption and implement the tactical workflows used by top performers.

• Manage the technical success of pilots and implementation projects, iterating on configurations based on data and feedback before full-scale rollout.

Integrations & API Support

• Educate customers on integration capabilities and limitations during their integration journey

• Lead the technical solutioning for net new integrations, including discovery, technical design, build, test, and go live support.

• Act as the liaison between the customer and Field Nation Technical Delivery teams, ensuring integration specifications align with your designed workflow.

• Understand basic root-cause analysis for API errors and webhook failures to assist in rapid resolution during implementation.

Collaboration & Knowledge Sharing

• Collaborate with Sales, Customer Experience, Program Management, and Engineering to execute simple to complex projects (implementations, integrations, etc.), identify and mitigate risks, and drive consistent outcomes and results.

• Confidently present, advocate, and defend technical plans and ideas to internal teams and customers, while remaining open to feedback.

• Work under moderate supervision with latitude for independent judgment.

• Continuously update training materials and share program trends/insights with the wider team to drive department improvement.

• Maintain expert level knowledge of product features and functionality, providing training to client facing teams and feedback to product based on customers’ experience.

You might be a good fit if you have: • 2-5 years experience in solution engineering, implementation, technical account management/training or similar experience within a SaaS or marketplace environment.

• Proven experience leading workshops and/or training sessions for diverse audiences.

• Strong technical background with proven experience designing and implementing workflows

• Excellent verbal and written skills

• Understanding of basic integration concepts - ‘API Fluent’

• Strong proficiency in Excel/Sheets (pivots, VLookups, etc)

• Adaptable in order to work in a fast-paced environment

• Highly-motivated, self-directed, goal oriented, and able to multitask and prioritize appropriately

Preferred:

• 4 year college degree – BA/BS in Business, computer science, or related field preferred

• Experience working with two-sided marketplaces, the 1099 workforce model, or contingent labor model

• Experience applying change management principles (e.g. ADKAR, or similar frameworks) to help customers navigate organizational transformation.

• Project management experience