Food Operations Analyst

About Foodsmart: Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the Role: Foodsmart seeks a service-oriented Food Operations Analyst to join our dynamic, fast-growing team on a full-time basis. This role will serve as the primary coordinator of food delivery for members enrolled in our meal-delivery and support programs. Through this role, your expertise in customer support and service excellence will ensure our members experience the highest level of compassion and care. We are hiring multiple Food Operations Analysts to join our growing team.

You will: • Provide high-quality customer support to our many existing and future members, from initial inquiry to ongoing program questions

• Utilize existing resources, tools, and team members to quickly address any member order fulfillment issues

• Ensure member orders are fulfilled accurately and to the highest quality standard

• Contribute suggestions to continue optimize the member ordering and fulfillment process

• Ability to support other key needs as defined

You are: • Compassionate about our members, many of whom rely on the food delivered to support them or their loved ones during difficult times

• Detail oriented, ensuring the food orders placed are accurate and timely

• Driven to support our members through quick yet thorough issue resolution

• Adaptable and ready to try new approaches as we onboard new clients and new processes - a willingness to offer and implement even better solutions is always encouraged

You have: • High school diploma or GED required

• Minimum of 2 years work experience in customer support roles

• Self-motivated and driven

• Strong computer proficiency including good knowledge of Microsoft/GSuite applications

• Preferred:

• Ability to troubleshoot and resolve client issues in real time

• Strong attention to detail, clear communication, and problem-solving skills to resolve member issues efficiently

• Ability to be flexible to shifts in priorities and thrive in autonomous work environments

About our benefits and perks: ✅ Remote-First Company ✅ Unlimited PTO ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ 401k & bonus ✅ Registered Dietitian Sessions

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.