Founder Concierge @ Rodeo Dunes

Primary Duties and Responsibilities: Founder Experience & Hospitality

• Serve as a primary day-to-day resource for Founder needs and requests

• Maintain a consistent on-site presence to welcome, engage with, and assist Founders

• Build relationships with Founders and become familiar with individual preferences and needs

• Conduct pre-arrival, on-site, and post-visit follow-up as appropriate

• Proactively identify opportunities to personalize and enhance the Founder experience

Founder Reservations & Trip Planning

• Assist Founders with tee times, guest access, and reservation changes

• Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs

• Assist with future visit planning and help Founders book upcoming reservations while on property

• Assist with travel planning and coordination for other Sandborn destinations as appropriate

• Ensure special requests and important Founder details are communicated across departments

Founder Accounts & Portal

• Assist with Founder onboarding and Founder Portal education

• Help Founders understand and utilize Founder benefits, policies, events, and available resources

• Maintain accurate Founder profiles, preferences, visit history, and communication notes

• Assist with Founder account and billing questions and help coordinate resolution of discrepancies

Founder Events & Programming

• Support leaders with planning and executing Founder-only events and experiences

• Assist with registration, guest lists, reservations, communications, gifts, and event logistics

• Provide on-site hospitality during Founder events

• Support additional Founder programming and engagement initiatives throughout the year

Cross-Department Collaboration

• Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs

• Communicate important Founder preferences, requests, and visit details to appropriate teams

• Assist leaders with other Founder initiatives and administrative needs

Qualifications: • Previous golf or hospitality experience preferred

• Strong interpersonal and communication skills

• Professional demeanor with a commitment to hospitality excellence

• Ability to work in a fast-paced, team-oriented environment

• Interest in growing within the golf industry and a startup resort setting

Physical Requirements: Must have the ability to:

• Stand, walk, and remain active for extended periods (4–6+ hours)

• Communicate clearly in person and via radio

• Lift and carry up to 50 lbs regularly

• Operate golf carts and other light equipment safely

Working Conditions: • Primarily outdoors in varying weather conditions, including heat, wind, and inclement weather

• Exposure to typical golf course environments, including equipment movement and errant golf balls

• Fast-paced, guest-facing role requiring extended periods of standing and walking

Machine/Equipment/Tools Used: • Point-of-sale (POS) systems and tee sheet software

• Handheld radios and communication devices

• Golf carts and staging equipment

• Merchandising fixtures and inventory systems

• Bag handling equipment and storage systems