E-learning Designer

Job Title: E-learning Designer • Position overview: The E-learning Designer creates, edits, and manages engaging e-learning content for PrismHR, PrismHCM, and newly acquired platforms. This role includes content development, Storyline and video editing, LMS administration, stakeholder training/support, and contributing to team initiatives and continuous improvement. • Key responsibilities: • Content creation: • Research and develop engaging content for PrismHR, PrismHCM, and new platforms • Create knowledge-check questions to ensure comprehension and retention • Conduct content reviews and provide constructive feedback to colleagues • Maintain documentation of content (development status, description, length, upload date, annual enrollments) • Content editing: • Edit video content (sound checks, remove vocal errors) • Use Storyline (Articulate Storyline/Articulate 360) to add transitions, zoom regions, slide formatting, and interactive elements • Create and edit quiz content (formatting, scoring, feedback layers) • Publish Articulate 360 content and implement edits from review feedback • LMS administration: • Publish content to the LMS for internal and external audiences • Manage content library, create courses and learning programs, upload content • Set course preferences and provide course descriptions • Troubleshoot end-user issues, remediate problems, and assist with technology requests • Monitor and identify opportunities for increased efficiency and enhancements • Provide LMS training and support to internal and external stakeholders • Handle LMS cases (add/delete users, update courses, troubleshoot issues) • Facilitate new customer LMS intro/demo meetings for smooth onboarding • Team collaboration and support: • Participate in content reviews and provide feedback • Host Foundations sessions on Fridays to support team development • Publish articles to the CRC for knowledge sharing • Contribute to New Hire training initiatives • Qualifications: • Proven expertise in content creation and editing, particularly using Storyline • Strong proficiency in LMS administration and troubleshooting • Excellent communication and collaboration skills • Ability to proactively identify and implement process improvements • Commitment to continuous learning and professional development • Performance metrics: • Quality and engagement level of created content • Efficiency in LMS administration and troubleshooting • Feedback from internal and external stakeholders • Contribution to team initiatives and overall training program success • Disclaimer: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties as assigned by their supervisor.

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