Atom Computing
Senior IT Support Lead
- Location
- Boulder, CO, US
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Senior
- Posted
- 19 September 2026 (13 days ago)
Checked 12 days agoApplications go to the employer, never to RoleSprint
About this role
Job Responsibilities • Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
• Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
• Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
• Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
• Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
• Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education • Bachelor’s in Computer Science, Information Technology, or a related field
• 3+ years of experience in an IT support role
Qualifications • Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
• Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
• Experience with or strong working knowledge of a major MDM platform.
• Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
• Ability to prioritize and manage multiple projects in a rapidly changing work environment.
• Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves • Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
• Kandji / Iru / MS Intune experience
• Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Work location
- Boulder, CO, US
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About this listing
Published on Lever under the board identifier Atomcomputing, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 19 September 2026, last checked 12 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.