Community Care Coordinator

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities • Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits

• Prepare the clinical provider schedules for on-site care visits

• Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members

• Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings

• Enter monthly provider schedules into Open Dental and distribute to appropriate staff

• Update facility records as needed

• Confirm patient appointments, with family members and/or the facility staff

• Scan and enter new and/or updated patient information

• Enter and verify insurance plans, and document changes and updates accordingly

• Perform pre and post quality assurance for appointments and send insurance claims

• Send and follow up on treatment plans sent to families and update status accordingly

• Send and follow up on insurance pre-authorizations and update status accordingly

• Scan and process patient treatment information including fax correspondences

• Discuss appointment and account information with patients and their responsible parties

Why Join Us? • Meaningful Work – Make a difference in a mission-driven, patient-centered practice.

• Professional Growth – Gain valuable experience in a supportive team environment.

• Inclusive Workplace – Work in a welcoming setting where all contributions are valued.

Requirements • HS Diploma or GED required

• Customer Service, scheduling, and phone experience preferred

• Dental office experience strongly preferred, but not required