Service Technician – Motorcycle Protective Equipment

About Alpinestars Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.

Position Summary We are seeking a detail-oriented, hands-on Service Technician to support the inspection, maintenance, and repair of motorcycle protective equipment, with a primary focus on motorcycle boots. This position plays an important role in the daily operations of our service department, combining technical repair work with product intake, accurate documentation, and coordination across multiple teams. The ideal candidate is organized, mechanically inclined, comfortable working in a physically active environment, and committed to maintaining high standards of quality and efficiency.

Key Responsibilities Product Intake & Service Coordination

• Receive, unpack, inspect, and accurately document incoming products requiring service or repair.

• Record product specifications, condition, reported issues, and relevant service details in internal tracking systems.

• Assist in evaluating products to determine appropriate repair options and service requirements.

• Track service activity, maintain accurate records, and provide regular reporting and operational metrics to the Customer Service Manager.

• Monitor repair progress and update service records to support accurate tracking and timely completion.

Technical Repairs & Product Servicing

• Assist with hands-on repairs of motorcycle boots and other protective equipment, including resoling, stitching, strap replacements, buckle repairs, and other approved services.

• Utilize hand tools, repair equipment, and machinery to complete repairs according to established procedures and quality standards.

• Inspect completed repairs to ensure workmanship meets department expectations.

• Support Senior Technicians with more complex repairs and additional service projects as needed.

Cross-Department Collaboration & Shipping

• Work closely with the Customer Service, Returns, Tech-Air, and Shipping teams to coordinate product movement and service requirements.

• Prepare completed repairs for shipment, including packaging, labeling, and verifying product and order information.

• Assist with inventory organization, spare parts tracking, and maintaining appropriate supplies for daily service operations.

• Communicate service updates, repair findings, and operational concerns to the appropriate team members.

Service Area Operations & Maintenance

• Support the physical handling, movement, unpacking, and organization of incoming and outgoing products.

• Maintain a clean, safe, and organized repair environment, including workstations, equipment, and storage areas.

• Perform routine cleaning, restocking, and basic maintenance of repair tools and machinery.

• Assist with additional physical tasks and general department operations as needed to support workflow efficiency.

Qualifications & Skills • Strong attention to detail, particularly when documenting product specifications, service records, and repair activity.

• Mechanical aptitude and willingness to learn specialized repair techniques.

• Ability to work with hand tools, machinery, and other repair equipment safely and effectively.

• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.

• Basic computer proficiency and ability to learn internal tracking and reporting systems.

• Effective communication skills and ability to collaborate with multiple departments.

• Dependable, proactive, and comfortable working both independently and as part of a team.

• Previous experience in product repair, footwear repair, manufacturing, warehouse operations, or a related hands-on environment is preferred.

• Familiarity with motorcycle protective equipment is a plus, but not required.

Physical Requirements • Ability to perform physically active work throughout the day, including standing, bending, reaching, lifting, and moving products.

• Ability to perform repetitive manual tasks and detailed hands-on repair work.

• Comfortable handling incoming shipments, unpacking merchandise, and maintaining an organized service environment.

• Ability to safely operate tools and equipment with appropriate training.

• Ability to lift and move products and materials in accordance with established workplace safety procedures.

Additional Information • Passion for motorsports and knowledge of Alpinestars' product line is a plus.

• Occasional travel may be required for events, training, or onsite support.

• Must be able to lift up to 30 lbs and perform tasks requiring manual dexterity.

• Must have a valid driver's license and a clean record to run company errands and drop off repairs at other repairs locations.